Viktoria

VIKTORIIA SHUL
MANAGER

CONTACT PROFILE

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A driven and results-oriented Manager fostering positive customer experiences.
Skilled at building rapport and exceeding expectations through excellent
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communication and problem-solving abilities. Adept at utilizing data analysis to
identify areas for improvement and implement strategies to enhance customer
LinkedIn satisfaction. Trilingual in English, Polish, and Spanish, with native proficiency in
Ukrainian, allowing for effective communication across diverse customer bases.
Warsaw, Poland

WORK EXPERIENCE
SKILLS
Customer Manager
Leadership
RealEyes Studio - Kosiw, Ukraine 2020-2021
Problem-Solving & Decision-Making
Сommunication with customers and encouraging them to use the
Teamwork & Collaboration company's services.
Monitoring and reporting on critical customer service metrics, using
Performance Management & Coaching data to assess performance with Power BI.

Translator
Biuro tłumaczeń i usług edukacyjnych - Wrocław , Poland 2021
EDUCATION
Translation of documents from the English language to Ukrainian and
Polish, and vice versa.
Bachelor of Applied Science
Researching legal or technical phraseology to ensure the correct
PWSZ in Nysa translation is used.
Providing real-time interpretation services to the consumers.
2019-2022
GoIT - Warsaw, Poland 2023
Business English And Translator
Translation of IT courses and marketing texts from Ukrainian to
English & Polish.
Master of Management Adaptation product to the cultural and linguistic context.
Utilizing translation memory software and terminology databases.

University of Warsaw
English Teacher
2023-2025 Expected
Just School - Ukraine 2020-2022
Innovation and technology management Designing and implementing inclusive and engaging lesson plans.
Delivering clear, interactive, and informative lessons.
Providing support and mentoring to students.

LANGUAGES Writer
UVOTeam - Ukraine
English B2 2022-2024
Conducting extensive research using both primary and secondary
Polish B2
sources to gather accurate information.
A2 Developing original academic, research, and creative papers.
Spanish
Leading workshops for aspiring writers and professionals, sharing
Ukrainian Native expertise in writing techniques, research methods, and strategies.
Providing editorial services, including copyediting, proofreading, and
substantive editing for both academic texts and creative works.