Яна

IANA IAVORSKA

Vinnytsia, Ukraine [открыть контакты](см. выше в блоке «контактная информация») [открыть контакты](см. выше в блоке «контактная информация»)

FOREIGN LANGUAGES

English Language, B2 – IELTS ACADEMIC TEST, 5.5
Italian Language, B1 – CLA Florence

EDUCATION AND TRAINING

01/10/2020 – 02/2023 – Firenze, Italy
Master Course in Design of Sustainable Tourism System (Academic pause)
School of Economics and Management, University of Florence, Italy

01/09/2010 – 28/02/2015 – Vinnytsia, Ukraine
Bachelor of International Economics
Vinnytsia Institute of Trade and Economics of Kyiv National University of Trade and Economics, Ukraine

01/2011 – 12/2011 – Kyiv, Ukraine
Team Leading Training Course, TUI Tour Operator

01/09/2007 – 30/06/2008 – Vinnytsia, Ukraine
Qualified Specialist in Administrator. Travel Tourism Organization
Vinnytsia Higher Educational Establishment of the Services, Ukraine

WORK EXPERIENCE

01/2023 – present, Florence. Italy
Co-founder, Cultural Association Ukraine Tuscany https://www.ucrainatoscana.it/
The Ukraine Tuscany Association is a community of people aimed develop friendship between Ukrainians and Italians. The association promotes cultural exchange and organizes events.

07/2017–02/2019 – Vinnytsia, Ukraine
Founder and lecturer, Tourism Management School “I'm Travel”
Founded a Tourism Management School.
Developed a 42-hour training course. 50 people successfully graduated and started careers in the tourism industry.

11/10/2017 – 05/2020 – Vinnytsia, Ukraine
Owner, Travel agency "I'm Travel"
Organized staff recruitment, training, and administration.
Managed budgets, and sales targets.
Developed and created individual tours.
Sold package holidays and individual travel elements, including flights, hotels, and car hire. Developed Tour operators’ cooperation.

08/2013 – 04/2017 – Vinnytsia, Ukraine
TRAVEL AGENT SUPERVISOR – Vintour+ Tour Operator
Coordinating travelers’ needs
Providing guidance and assistance on complex large travel requests
Evaluating travel vendors and providing performance results
Motivating the sales team to hit and exceed their targets and ensure company profitability
Taking part in familiarization visits to new destinations (UAE, Spain, Sri Lanka, Hungary, Germany)

10/2011 – 06/2013 – Vinnytsia, Ukraine
TRAVEL AGENCY MANAGER – TUI Travel Agency
Promoting and marketing the business
Maintaining statistical and financial records
Selling travel products and tour packages
Delivering and exceeding branch performance and productivity
Taking part in familiarization visits to new destinations (Greece, Bulgaria, Italy)
Implementing alternative and innovative ideas
Dealing with occurring travel problems, complaints, or refunds

07/2008 – 09/2011 – Vinnytsia, Ukraine
TRAVEL AGENT – Merkaba Travel Agency
Planning and selling transportation, accommodations, insurance, and other travel services
Cooperating with clients to determine their needs and advising them of appropriate destinations, modes of transportation, travel dates, costs, and accommodations
Attending travel seminars, and exhibitions, taking part in familiarization visits to new destinations (Turkey, Egypt)
Networking with tour operators.

HOBBIES AND INTERESTS
Yoga
I have been doing my Kundalini Yoga practice for more than 9 years. It gives me harmony in my thoughts and body. I was co-organizer of two Fitness Tours and practiced Yoga as a coach with participants.
Sport
I am a stretching coach. I used to gymnastic in my childhood therefore I try to keep my body healthy and strong and share my knowledge with other girls.
Art
I fall in love with the history of art. It’s my secret passion I discovered last year.
Painting
Apart from enjoying the process of painting, I have assisted an artist. I adore painting in oil.