Анна

ANNA SOLOMKO
Business Systematization Consultant

C O N TA C T PROFESSIONAL PROFILE
Result-oriented, skilled business systematization specialist with over 5 years of experience in
[открыть контакты](см. выше в блоке «контактная информация») business consulting and ten years of experience in developing and integrating standards to
improve customer service, operational efficiency, and internal communication in Retail, FMCG,
telecommunications, B2B, and B2C service industries. Proficient in business process modeling
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using BPMN notation and benchmarking techniques following the APQC PFC (Process
Classification Framework) framework. Proven track record of successfully systematizing
Ukraine, Kyiv, 02002
businesses, optimizing processes, and enhancing overall organizational efficiency. I am seeking
remote positions as a project manager, functional lead, or business consultant. Open to travel
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and considering part-time involvement in projects.
соломко-54269348
PROFESSIONAL EXPERIENCE
B U S I N ES S P RO C ES S CO N S U LTA N T
E D U C AT I O N iFix&HelloService Service Centers Chain|| Kyiv || Dec 2021 – Present

MASTER’s DEGREE IN LAW The network of service centers has been operating in the market for over 10 years and is a
National Academy of Internal Affairs favorite among many loyal customers. The main task was to optimize business processes,
Kyiv || 2010 systematize the company's work in various directions, and refresh the approach to managing
customer experience.

SKILLS Key achievements:
• Developed and implemented standards for customer service, operational standards,
Ø PROFESSIONAL
internal communication standards. Redesigned the company’s organizational chart.
• Project Management Designed customer contracts.
• Business Process Management • Created a top-level company business process map in accordance with APQC
standards.
• APQC Process Classification
Framework (PCF) • Conducted an analysis of high-level business processes based on key efficiency factors
and a responsibility matrix to clarify the list of main business processes to work on.
• Customer Service development
Redesigned and optimized business processes in the following areas: Vision and
• Standards Development
Strategy development, Customer Experience development and management, Business
• Safety Regulations (retail)
Capabilities development and management, Product and Services delivery.
• Communication and Reporting
Implemented the processes to ensure the monitoring and reporting on the key
• Collaboration with various
successful indicators.
stakeholders
• Currently working on development, a handbook of business processes for operational
• Executive presentation
team using BPMN notation.
• Training
• Good adaptability skills
B U S I N ES S P RO C ES S CO N S U LTA N T
• Good communicative skills
“Veresen Plus”LTD, Fayno Market|| Kropyvnytskyi || Feb 2021 – Feb 2022 (1 year)

Fayno Market is a leading retail chain in the Cherkasy and Kirovohrad regions, offering a home
goods stores, supermarkets, and discount stores, featuring in-house production, culinary
services, bakeries, pizzerias, and grills. The company experienced rapid expansion,
necessitating the swift establishment of operational standards and communication channels
between the office and stores.
 ANNA SOLOMKO

SKILLS EXPERIENCE CONTINUED…

Ø TECHNICAL Unfortunately, the project was prematurely closed due to the war in Ukraine.
MS Office skills: Word Key achievements:
• Developed for the team of store employees the Standards Guide book that included
MS Office skills: Excel customer service standards, operational standards for Safety, Hygiene and Sanitation.
• Developed and implemented operational technical cards for each category of the store
MS Office skills: PowerPoint employees’ team.
• Designed the project and standards presentation for the top-management to ensure
the high level of the project implementation.
Business Process Model and Notation
• Improved the communication between office and stores by implementing the internal
communication standards.
Customer Relationship Management
• Developed a top-level company business process map. Designed the operational
processes to develop a handbook for operational team using BPMN notation.
AI Interaction
B U S I N ES S P RO C ES S CO N S U LTA N T
“Supply Group KZ” LTD|| Almaty || Jan 2019 – Feb 2020 (1,2 year)
COURSES
The company specialized in car servicing. The project objective was to design the main business
Customer-Centric Business processes including monitoring based on key process indicators to ensure the high level of the
Approach business effectiveness. The primary client was the joint-stock company “Kazakhtelecom” with
V.B.M. Business Management Ltd. the car park that considered over 5000 transport facilities across all regions of the Republic of
Kyiv || 2012 Kazakhstan.

Key achievements:
Project Management Fundamentals • Created business plan that ensured high level of the business development.
Project management bureau (IPMA) • In a short-term successfully designed business processes that ensured a partnership
Kyiv || 2012 with a different car service companies among all the Kazakhstan regions to provide a
high-level service to the client’s car park.
Business Process Management • Designed company’s organization char and job descriptions; customer contracts;
Project management bureau (IPMA) contract with contractor; the presentation of the company for the customers.
Kyiv || 2022 • Designed the employee’s motivation system based on a key performance indicator.
• Ensured the successful development of a CRM system by creating a clear technical task
Customer Service that met business requirements and quality coordination of the project development.
Laba || Kyiv || 2023
C H I E F O P E R AT I N G O F F I C E R
LANGUAGES “Asti Partners Company” LTD || Almaty || Oct 2014 – July 2017 (2,8 years)
English (fluent)
Ukrainian (native) That B2B company specialized in providing telecommunication services and cooperated with
Russian (native) leading market internet providers. The main task was to improve customer service and increase
the company's financial efficiency.
INTERESTS Key achievements:
• Culinary • Developed and implemented the high level of the customer service standards and
• Gardening communication processes. Significantly increased the level of the loyal customers.
• Nutrition Enthusiast • Improved the customer service team competitions by providing trainings.
• Kyiv History Enthusiast • Designed company’s organization chart and job descriptions; customer contracts;
• Theater contract with contractor; the presentation of the company for the customers.
• Improved company’s results by implementation the employee’s motivation system
based on a key performance indicator.
solomko.a.s

Anna Solomko
 ANNA SOLOMKO

REFERENCES EXPERIENCE CONTINUED…
• Developed the sales department to attract new customers. Created the work-shop for
the sales team and the processes to ensure the results are monitored and driven. Signed-
off the contract with the McDonald's restaurant chain that entered the Kazakhstan
GRAHAME CLARK market first in 2016 to provide the internet and covered all their chain in the Kazakhstan
Chief Operating Officer cities.
“Fora” PJSC, Fozzy Group
[открыть контакты](см. выше в блоке «контактная информация») P ROJ EC T MA N AG E R
[открыть контакты](см. выше в блоке «контактная информация») “Fora” PJSC, Fozzy Group || Kyiv|| Jan 2012 – Dec 2013 (2 years)
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In the company I was the first one who was hire on a project manager position. I created a
reasonable approach to work with project management as it was new to the linear
organizational structure environment and it was meant to be implemented to the other
employees to improve the short-term goals. The corporate culture projects that I managed
improved people’s perceptions, employee ‘s engagement and their loyalty to company.

Key achievements:
ASKAR DAULBAEV
• Created the concept of Project management office, lobbied the top-management and
Co-founder
developed an implementation plan. Designed project management corporate
Asti Partners Company Ltd procedures and training for the future project managers to improve their skills.
Supply Group KZ Ltd
• Created the implementation program for company corporate culture, mission, values
[открыть контакты](см. выше в блоке «контактная информация») and vision, significantly improving the way that Fora manage their people. Developed
[открыть контакты](см. выше в блоке «контактная информация») and implemented the company Code of Conduct for employees of all the levels. It had a
good impact on staff's productivity, engagement and loyalty to the company.
• Developed and implemented “Helpline” for employees of all the levels. It had a good
impact on the level of staff turnover, decreased negative feedbacks about company
coming from unsatisfied employees. Created a tool for employees to share and
implement their good ideas within the company.
RUSLAN MUDRAK • Firs time in a company completed employee’s engagement and loyalty survey. It helped
Sales Director to create a successful plan and strategy of how to increase the level of employee’s
Veresen Plus Ltd, Fayno Market engagement and loyalty.
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[открыть контакты](см. выше в блоке «контактная информация») C H I E F O P E R AT I N G O F F I C E R ’s P E RS O N A L A S S I STA N T
“Fora” PJSC, Fozzy Group || Kyiv|| Dec 2010 – Jan 2012 (1,2 years)

This job position gave me the invaluable experience to learn from an international British retail
consultant, understand the international business consulting standards, approaches and
improve my English skills up to the fluent level by the everyday communication with the native
FILIP CHERNETSKYI English speaker. I understood the management process at the top-management level, learned
iFix & HelloService the retail operations area, learned how to design presentations on a high level, got the
Service Centers Chain understanding how to assess employee competencies, how to train and motivate staff. All of
Co-founder that became an excellent bases for my future career.
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Key achievements:
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• Ensured effective communication by performed high-quality written translation and
spoken interpretation in translating the presentations, all the staff meetings including
top-management, e-mails, workshops and trainings. Provided among the staff the
clear understanding of coming changes and what should be done to implement it.
• Participated as the Retail operations consultant’s assistant in the top-management
level project for “Silpo”. The goal of the project was to reduce the wages expenses of
the trade chain by implementing the international retail approaches of managing the
store team.