Луіза

LUIZA NAGIEVA
Project Manager

Profile
A highly accomplished Technical Project Manager with proven
expertise in leading and successfully delivering complex IT projects.
Seeking a challenging role where I can utilize my technical
background and project management skills to drive organizational
success.

Work Experience
[открыть контакты](см. выше в блоке «контактная информация»)
2021 – Rallyware
[открыть контакты](см. выше в блоке «контактная информация») 2024 Technical project manager
Defining project requirements and technical deliverables,
Valencia, Spain outlining resource needs, orchestrating project planning and
execution, monitoring progress, and making necessary
adjustments;

Education Translating business requirements into technical tasks for
the development team;
Bachelor of English Assessing development efforts and providing accurate

Language&Literature estimates;
Communicating project status, milestones, and deliverables
Karazin Kharkiv National University,
to stakeholders; managing stakeholder expectations, and
Ukraine
addressing concerns.
09/2010-06/2015
Managing cross-functional teams;
Creating and maintaining comprehensive documentation of
Master of Translation tasks; product features, and project documentation;

Karazin Kharkiv National University, Monitoring UAT and participating in it in advance of releases

Ukraine and launches.

09/2015-06/2017

Medeanalytics
Expertise 2020-
Business Analyst
2021
Actively participated in client meetings, gathering and
Agile Frameworks
documenting detailed technical product requirements for the
Quality Assurance product's applications;
API Collaborated closely with product owners and development
Problem-Solving engineers, ensuring seamless coordination in the
implementation and quality assurance of technical
Atlassian Tools
specifications;
Documentation and Reporting Proactively addressed and troubleshoot technical and high-
level issues related to the product, contributing to effective
Languages issue resolution;
Maintained and provided timely status updates on support
English - Advanced tickets related to the product, fostering clear communication

Ukrainian/Russian - Native with clients and stakeholders;
Conducted thorough reviews of testing items in the UAT as
Turkish - Advanced
necessary, ensuring product quality and functionality;
Spanish - Intermediate Actively contributed to cross-functional teams, offering
insights and support to enhance product development
and quality assurance processes.
2019 – Medeanalytics
2020 Customer Care Agent
Provided comprehensive client support through multiple
communication channels, including phone and ticket
systems;
Effectively resolved a wide range of reported issues, ensuring
customer satisfaction and issue resolution within
established service level agreement;
Demonstrated proficiency in issue assessment, escalation,
and adherence to internal procedures to address complex
cases or those beyond the scope of standard support;
Collaborated closely with engineering teams and other
cross-functional colleagues to gain a deep understanding of
intricate technical requirements and troubleshoot complex
issues;
Facilitated seamless information exchange between
interdepartmental teams, promoting effective
communication and problem-solving across organizational
boundaries.

2017- Productech
2019 Customer Care Agent
Proactively addressed customer complaints, requests, and
inquiries through efficient ticketing systems and phone
interactions;
Effectively communicated product functions, features, and
details to customers, enhancing their understanding and
satisfaction;
Expertly resolved a spectrum of technical, financial, and
logistics-related support questions, ensuring timely issue
resolution and customer satisfaction;
Produced comprehensive quality assurance reports for peer
agents' tickets, contributing to ongoing service
improvement;
Assumed a key role in the onboarding process, successfully
training and mentoring new agents to ensure a high level of
service quality and customer engagement.