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Опыт работы

Personal assistant to managing directors

с 11.2019 по наст. время (4 года 6 месяцев)
IT

- Monitoring managers’ inboxes and conduction of business correspondence with clients and working teams;
- Organization of business trips: itinerary creating, ticketing, hotel booking, visa processes, budget calculation;
- Planning and organization of meetings;
- Preparation of presentations, weekly\monthly internal reports, data research and aggregation to the required formats;
- Help in organization of team buildings, round tables, offsite workshops, and support during events;
- Various special requests.

Acceptance manager on a project

с 10.2018 по 10.2019 (1 год)
Huawei Ukraine LLC (Хуавей Україна, ТОВ), Київ (Телекомунікації, зв'язок)

- Preparation of “Transfer and acceptance act of provided Services” for the customer regarding equip of telecommunication sites;
- Control of equipment configuration for different projects, shipped and actually installed;
- Communication with regional offices’ engineers for identifing and resolving of material discrepancies;
- Communication with representatives of the customer in order to agree and approve prepared docs;
- Reporting on processed orders.

Administrative manager

с 12.2017 по 09.2018 (9 месяцев)
Huawei Ukraine LLC (Хуавей Україна, ТОВ), Київ (Телекомунікації, зв'язок)

- Meeting, information supporting of guests, candidates and employees on business trips;
- Preparation and distribution of advertising, congratulatory mails, notifications and reminders for employees;
- Providing: documentary translations, business cards, intercom, hotel reservations, door access control, delivering service for current employees and employees on business trips;
- Work with suppliers and transferring companies, order stationery and office consumables;
- Maintaining a monthly report on administrative expenses for accountants;
- Arrangement of birthday parties, outdoor activities.

Administrator, personal assistant

с 06.2017 по 09.2017 (3 месяца)
Finance company, Київ (Консалтинг, бухгалтерія, аудит)

•Control and maintenance of the life cycle of the office;
•Work with primary accounting: preparation of documents on acceptance and dismissal of workers; calculation of time worked by employees; keeping a calendar of holidays and sick leaves, salary projects; work with the documentation of companies serving the office and the companies-suppliers; keeping reports on the expenses of the firm;
•Assist in holding of business meetings and negotiations;
•Performance of accompanying duties and special tasks of superiors outside the office;
•Daily and monthly reporting on the achievements of each employee;
•Selection and structuring of information and materials required for the director;
•Organization of business trips;
•Supplying the premises and each individual worker with the necessary equipment and inventory for comfortable and high-quality performance of the assigned tasks;
•Organization of team building events and development of the company team spirit.

English speaking сustomer support operator

с 10.2015 по 04.2017 (1 год 6 месяцев)
Canadian Online Pharmacy, Київ (Медицина, охорона здоров'я, аптеки)

•Working with current orders of online pharmacy in the OTRS program;
•Implementation of customer support: informing and consulting clients at all stages of providing services by phone and via e-mail;
•Working with incoming / outgoing calls with residents of Australia, Japan, Hong Kong, USA, Canada, Latin America and Europe;
•Creating and executing tasks in JIRA;
•Regular participation in trainings on the topic: "Customer Support Service".

Administrator of sales department

с 10.2014 по 07.2015 (9 месяцев)
Kyiv housing complex, Київ (Будівництво, архітектура, дизайн інтер'єру)

•Meeting and accommodation of visitors;
•Reception and distribution of incoming calls;
•Processing of incoming and outgoing correspondence (reception, registration, redirection);
•Provision of office equipment items, stationery on the working places;
•Preparation and paperwork which is needed in organization of working process;
•Office expenses management;
•Interaction with courier services;
•Keeping the cleanliness and tidiness and healthy atmosphere in the office;
•Realization of individual business assignments of the direct supervisor.

Образование

КНУ ім. Тараса Шевченко

Географічний факультет, спеціальність міжнародного туризму, Київ
Высшее, с 2010 по 2015 (5 лет)

Дополнительное образование и сертификаты

ENG-005 English Course - Upper-Intermediate Level

2023, 3 місяці

Знания и навыки

Знание языков

Английский — выше среднего