Maryna

Maryna Ofitserova
Account Manager
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[открыть контакты](см. выше в блоке «контактная информация»)

Greece, Athens

Work Experience Top Skills
Client Relationship Manager (Supervisor) | Pepper Pay LLC
Customer Care
California, United States (Remote) Sales Skills
May 2022 - Present Leadership
Building and maintaining strong relationships with clients and agents Client Coverage
Serving as the primary point of contact for client inquiries, requests, and concerns Documentation
Coordinating with internal teams to address client needs and resolve issues
Conflict Resolution
promptly
Interpersonal
Training and supervising new employees
Adaptability
Multitasking
Client Relationship Manager | High Risk Commerce
Teamwork
Miami, Florida, United States (Remote)
October 2021 - 2024 Certifications:
EF SET English Certificate (C1
Collaboration with clients to understand their payment processing requirements
Research on payment solution providers, evaluating factors such as security, cost- Advanced)
effectiveness, and compatibility with clients' needs. Contact Center: Fraud and
Assist clients with the implementation and integration of payment solutions into Unauthorized Transactions
their existing systems or platforms, providing support and troubleshooting as
needed.
Contact Center: Handling
Build and maintain strong relationships with clients and agents Complaints
Contact Center: Inbound
Hotel Manager | Amsterdam Hotel&Restaurant Communications
Ukraine, Odesa
Writing Skills for Financial
October 2019 - October 2021
Employees
Daily operations supervision to ensure smooth functioning of all departments.
Ensure exceptional customer service by addressing guest concerns, managing guest
Languages:
requests, and resolving complaints effectively. English: fluent
Financial accounting and reporting Greek: conversational
Fostering positive local relationships through engagement and collaboration.
Russian: bilingual
Front Desk Manager | Wall Street Hotel Ukrainian: native
Ukraine, Odesa speaker
March 2018 - August 2020
Provide excellent customer service by handling guest inquiries, requests, and
complaints. Education:
Handle guest check-in and check-out procedures.
National University
Provide guests with information about hotel amenities, local attractions, and events.
Following security procedures and protocols to ensure the safety of guests and "Odessa Law Academy"
staff.
Master's degree,
Manage cash transactions, billing processes, and payment methods.
Sociology