Марьяна

Hryshkova Mariana
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telegram @itlsmo
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Account manager (PSP)
09.2022 - 11.2023
Softum, Kyiv (IT)
- initial communication;
- signing of contracts;
- introduction and further support of new partners;
- market research of payment service providers in the online segment;
- analysis of performance indicators of partners.

Sales development representative
08.2021 - 04.2022
Brainlab, Kyiv (IT)
- primary contact with leads;
- qualification of leads;
- maintenance of database in CRM;
- maintaining communication with existing leads;
- processing of written requests.

Customer service manager
02.2020 - 05.2021 F3NIX,
Kyiv (IT)
- full support of the client base;
- customer assistance and consultation;
- sales;
- customer retention and return;
- resolution of conflict situations;
- reports keeping.

Restaurant manager
06.2017 - 11.2019
FEST, Kyiv
- full support of the restaurant;
- team managment (30 people);
- control of kitchen and hall workers;
- recruitment, hiring employees;
- staf training;
- maintaining documentation;
- work with R-keeper;
- conducting inventories;
- keeping financial statements;
- responsibility for purchasing products, accepting deliveries;
- control quality of service;
- control technical condition of all equipment;
- resolution of conflict situations;
- interaction with suppliers;
- maintaining Facebook and Instagram pages.

Education
DITB
management,
Donetsk 2009/2014

Sertificates
HR-generalist in IT, Beetroof Academy
2022