Олена

Profile
I am an ewperienced project manager ,ith a diverse track record of delivering projects%
possessing over t,o years of ewperience in managing multifaceted endeavors. My
Olena Chypenko key skills include developing detailed plans% resource allocation% risk forecasting and
management% and ensuring strict adherence to timelines and budgets. I take pride
PROJECT MANAGER in my achievements in successfully implementing projects that have led to efxciency
gains and cost reductions of over 201% enhancing the likelihood of achieving results
in complew and dynamic business environments. My passion for collaboration and
Details
effective communication ,ith teams enables me to adeptly handle tasks and deliver
Poltava
outstanding outcomes in every project.
Ukraine
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[открыть контакты](см. выше в блоке «контактная информация») Employment History
R&D manager, Aurora
JUNE 202— z PRESENT
Links
Participated in and led a series of projects that resulted in the creation of innovative
Linkedin
products ,ithin the company. OrganiBed and facilitated effective collaboration ,ith
Instagram
internal and ewternal teams% leading to improved project productivity and quality.
Successfully optimiBed processes and reduced product development time% resulting
Skills in cost savings and enhanced company competitiveness.

Project Management Specialist in the Feedback Department for Digital Channels, Nova Poshta
SEPTEMVER 2020 z JUNE 202—
Communication Skills
S,iftly responding to customer inquiries% resolving problematic situations% and
coordinating ,ith other departments to promptly address any incidents affecting
Leadership
clients. Providing consultations and support through Instagram and Facebook
Fast Learner net,orks

Quality Control and Customer Service Specialist, Nova Poshta
Risk management
NO7EMVER 20—' z SEPTEMVER 20—9

Team Management
Contributed to the improvement of contact center operators and sales managers
performance.Q
Negotiation Skills
Played a pivotal role as the sole Yuality Control specialist in the launch of the project
Sales of Company Products to Small and Medium Vusiness Clients% overseeing the
Presentation Skills
activity of the pilot team
Figma
Accountant, Nova Poshta
JANUAR- 20—' z NO7EMVER 20—'
Jira
Ewperience in preparing and distributing approvals% notixcations% and orders ,ithin

Webshtorm the company Nova Poshta LLC.Q

Served as an informal project leader overseeing the inventory of employees
Trello
specialiBed clothing% personal protective equipment% and corporate uniforms

MySql Specialist in the Monitoring and Customer Service Department, Nova
Poshta
MS ofxce M A- 2 0 — 5 z J A N U A R - 2 0 — '

Conducted evaluations of responses to customers on social media and email to
identify incorrect and nonKcustomerKcentric consultations% actively participated in
Languages developing an assessment checklist.
English
QInitiated changes in instructions based on xndings
Hobbies Call-center operator, Nova Poshta
20—D z 20—5
K Tennis
K Photography 8eveloped the ability to respond promptly to complew situations and propose
K 4ayaking solutions that contribute to enhancing customer satisfaction. Acquired ewcellent
K Running communication skills and professional conduct% fostering the establishment of
longKterm partnerships ,ith clients.

Bank teller, Poltava Bank
JUNE 20—3 z JUNE 20—D

As a bank cashier% I demonstrated a high level of accuracy and responsibility in
processing customers xnancial transactions. I effectively managed cash handling
equipment and maintained precise records of transactions% contributing to
maintaining a high level of trust and customer satisfaction.

Education
Master's degree, Poltava State Agrarian Academy, Poltava
20—3 z 20—H

Graduated ,ith onors.

Courses
Lean Methodologies Tools
J U L- 2 0 2 —

Project managment, Laba Platform
S E P T E M V E R 2 0 2 — z O C TO V E R 2 0 2 —

Business and IT Project Manager, PRO PM Constuction
NO7EMVER 202— z FEVRUAR- 2022

English language, English Room
M A- 2 0 2 3 z 2 0 2 3