Artem

Artem Skorobagatko
Contact details:
Mob. [открыть контакты](см. выше в блоке «контактная информация»)

Email: [открыть контакты](см. выше в блоке «контактная информация»)

Age: 32

City: Kyiv

Experience

Head of technical support department

Construction Machinery Ltd
Kyiv 10/2018 – current

The rapid scaling of service operations necessitated the formation of a separate department
to keep up with the increased number of warranty cases and requests for better technical
support.

Main responsibilities:
● was responsible for the implementation of the Technical Support Department from the
very beginning;
● established, employed, and managed the positions of warranty support specialists and
JCB Livelink specialists (sattelite geolocation and monitoring system);
● oversaw the warranty claim process in accordance with supplier's procedures, was
focused on complying with KPIs and increasing the acception rate;
● cooperated with the supplier to increase the number of accepted "good will" cases;
● in the scope of technical support for field engineers, translation of manuals from English
to Ukrainian;
● remote online support of service engineers during service operations;
● communicated with suppliers for technical support required for successful service team
operations;
● acted as an interpreter during an on-site workshop training courses;
● provided quarter reports for supplier's territory service manager;
● took part in negotiations with customers in the scope of service operations;
● cooperated with other departments for the improvement of business
operations;

Warranty manager
Construction Machinery Ltd
Kyiv 08/2015 – 10/2018 (3 years and 2 months)
Acted as a warranty manager in the service department of the company.

● In this position I was solely responsible for all warranty claims to the supplier.
The majority of responsibilities were the same as those mentioned above in the position
of the Head of technical support department.
Field service engineer
Construction Machinery Ltd
Kyiv 10/2012 – 08/2015 (2 years and 10 months)

● Carried out repairs and routine maintenance on the whole range of JCB construction and
agricultural equipment.
● Worked with hydraulic and electrical schematics, parts and repair manuals.

Education

National transport university
Mechanical Engineer for automotive and mechanical engineering
Masters Degree, 2013

Kyiv college of transport and economy
Automotive engineer, 2010

Languages
English – Upper-Intermediate (Technical)
Ukrainian – First language