Yastrebov

А
t
 Yastrebov
Semen Education

Customer Service Bogomolets National Medical University (NMU)
Representative Medicine 2020-2026
I am currently pursuing a degree in Medicine at National Medical
University and actively engaging in various academic and
extracurricular activities. I regularly participate in medical
conferences, workshops, and student organizations, deepening my
knowledge and expanding my professional network.
Passionate about mental health, I plan to continue my education in
an internship specializing in psychiatry, further developing my skills
and expertise in the field.

Experience

Pharmacist September 2023- February 2024
“Apteka Dobrogo Dnia”, PHARMASTOR
Provided professional consultations on medications, dosages,
Contact and potential side effects.
Processed prescriptions accurately while maintaining
confidentiality and compliance with regulations.
[открыть контакты](см. выше в блоке «контактная информация») Assisted customers with selecting over-the-counter medications
based on their needs.
[открыть контакты](см. выше в блоке «контактная информация») Medical Receptionist March 2024 - December 2024
CSD LAB
Kyiv, Ukraine Greeted and assisted patients, ensuring a welcoming and
professional environment.
Scheduled and confirmed appointments, managed patient
calendars, and coordinated with medical staff.
About Me Answered phone calls, responded to patient inquiries, and
directed them to the appropriate department or physician.
A strong communicator and active listener, I Maintained patient records, ensuring they were accurate,
excel at understanding people’s needs and confidential, and up-to-date.
finding the best solutions. I build trust through Processed patient check-ins, verified insurance information, and
empathy, organization, and an initiative-driven managed billing tasks.
approach, ensuring smooth coordination and Coordinated with medical teams to ensure smooth patient flow
and timely service delivery.
effective teamwork. Adaptable and detail-
Managed office supplies and equipment, ensuring proper
oriented, I thrive in dynamic environments
inventory levels and ordering when needed.
where clear communication and problem-
Handled administrative tasks such as filing, faxing, and
solving make a real difference. organizing medical documents.

Skills Assisted in preparing patients for appointments and informed
them of necessary procedures or paperwork.
Crisis Management – Ability to remain calm and

provide solutions in emotionally charged situations.

High Emotional Intelligence (EQ) – Understanding

and managing emotions in sensitive conversations.

Cultural Sensitivity & Adaptability – Experience

working with international clients and Languages
understanding different cultural expectations.
English – Fluent
Discretion & Confidentiality – Handling private
Ukrainian – Fluent
client information with professionalism.

Diplomatic Communication – Resolving conflicts Russian – Fluent

smoothly while maintaining positive relationships. Français – Elementary