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Опыт работы

Customer Success Representative

с 04.2025 по 05.2026 (1 год 2 месяца)
Lionentry, Remote (IT)

•Managed customer inquiries via email and chat using Zendesk

•Provided detailed guidance on product usage and service functionality

•Maintained high-quality written communication in English

•Monitored recurring customer issues and contributed to knowledge base improvements

•Collaborated with internal teams to resolve complex or escalated cases efficiently

Marketing Campaigns Support Representative

с 01.2022 по 03.2025 (3 года 3 месяца)
SQA Solution, Remote (IT)

Monitoring and moderating marketing campaigns to ensure quality control, compliance with company standards, and adherence to legal requirements.
Conducting quality assurance checks on campaigns to evaluate content
accuracy and verify client adherence to agreed-upon payment plans.
Troubleshooting campaign issues, optimizing marketing «flight» schedules, and supporting the effective execution and delivery of campaigns.
Collaborating with account teams to resolve client issues efficiently.

Executive Assistant of the director

с 10.2012 по 11.2021 (9 лет 2 месяца)
Precedent Academics, Remote (Education and science)

Leading the recruiting project, adult online learning facilitation, research projects etc.

PR manager

с 04.2011 по 10.2011 (7 месяцев)
Inter Plus Company, Bila Tserkva (Metallurgical industry, metalworking)

Establishing and supporting new business contacts. Creating a positive image of the company

Advertising spaces sales manager

с 04.2008 по 01.2011 (2 года 10 месяцев)
Advertising Agency «Аlliance», Bila Tserkva (Marketing, advertising, and PR)

Supporting orders from 0 to long term cooperation

English interpreter

с 06.2005 по 04.2008 (2 года 11 месяцев)
Demetra Company, Bila Tserkva (Agriculture, agribusiness)

• Written and oral translation of manuals, technical documentation
• Supporting a work of foreign engineering services on the Ukrainian sites

Consultant-Dealer

с 12.2002 по 11.2003 (1 год)
ZАТ «АІСЕ Ukraine», Kyiv (Auto business and auto service)

Consulting and dealing for the services of the company

Reception

с 10.2001 по 06.2002 (9 месяцев)
Ukrainian Education Center, Kyiv (Education and science)

• Supporting visitors, searching for needed literature, registration at the library, keeping the library data, checking out and checking in the books of the UEC library
• Controlling the behavior of the visitors according to the rules of the UEC;
• Working with incoming and outgoing phone calls

Образование

Taras Shevchenko National University of Kyiv

Political Science / Social Sciences, Kyiv
Высшее, с 1997 по 2002 (5 лет)

Знание языков

Английский — продвинутый

Дополнительная информация

Customer Support and Customer Success professional with extensive remote experience in high-volume, KPI-driven environments. Skilled in Zendesk-based email support, issue resolution, and cross-functional collaboration. Proven ability to handle up to 16 tickets per hour while maintaining quality standards and SLA compliance. Strong background in QA, moderation, and customer communication within fintech-adjacent and digital operations environments. Fluent in English (C1) with excellent written communication skills. Seeking remote, email-based Customer Support / Customer Success roles in fintech or SaaS companies.