Yasir

Yasir Yusuf
TECHWISE SUPPORT SOLUTIONS
Delivered expert technical support via phone, email, chat, and remote tools, resolving customer inquiries on software, hardware, and
networking issues. Achieved a high first-contact resolution rate by efficiently diagnosing problems and guiding users through tailored
solutions. Maintained detailed and accurate case records using platforms such as Zendesk and Freshdesk, ensuring smooth handovers
and data tracking. Educated users on product features, best practices, and digital safety, improving user retention and satisfaction.
Participated in team meetings and continuous training sessions, contributing to internal knowledge base updates and customer service
improvements. Fluent in English with a keen enthusiasm to leverage expertise in a new role

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WORK EXPERIENCE SKILLS
sales manageer customer support and troubleshooting
shadi limitd, wallstreet new york
12/2021 - 03/2024, wallstreet new york usa technical documentation strong analytic thinking
shadi limited is a brand which sells jewelry , clothes and supplements
based in wallstreet New York.
crm tools(zedesk, freshdesk) team collaboration
Achievements/Tasks
Promptly responded to customer inquiries, delivering
problem solving time management
detailed product information and maintaining a professional
tone.
Ms exel, power point, word
Collaborated cross-functionally for effective issue
resolution, contributing to overall customer satisfaction and
timely order processing.
marketing products to potential customers
EDUCATION
Dispatcher/ sales agent vinnytsia national pirogov memorial medical university
Safer Road Rescue (02/2018 - 03/2024)
08/2020 - 11/2021, united states
nationwide towing and road services
Achievements/Tasks
I was tasked with efficiently coordinating and dispatching LANGUAGES
tow trucks in response to customer requests. I utilized GPS
and mapping tools to optimize routes, verify caller english Ukrainian
addresses, and provide accurate directions, ensuring prompt Native or Bilingual Proficiency Elementary Proficiency
service delivery.
I maintained clear communication with tow truck drivers,
offering real-time updates on job assignments and traffic
conditions. INTERESTS
I take pride in being recognized as one of the top dispatchers
in the company. My excellent negotiating skills resulted in sports computer business travelling
significant cost savings, consistently contributing to a weekly
profit of no less than $5,000 for the company. gym coding

DISPATCHER (part-time)
Repair Portal
07/2019 - 08/2020, florida united states
Home Repair and Home Improvement professionals
Achievements/Tasks
Worked with clients to track and process orders concerning
electrical repairs, implemented the use of CRM to store and
manage client database for efficacy.
Monitored and updated the status of repair orders in the
CRM system, ensuring real time information for both clients
and internal teams.
Collaborated with the repair team to ensure timely and
accurate completion of electrical repair orders