Дмитро

Dmytro Harashchenko
📞[відкрити контакти](див. вище в блоці «контактна інформація») 🔗
📧[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)

🏠Cherkasy, Ukraine
(Telegram available)

SUMMARY OF QUALIFICATIONS

Goal-oriented Communication Specialist with near-native English proficiency and a solid foundation in
B2C client relations. Experienced in managing interactions via CRM systems, identifying client needs
through structured outreach, and presenting service benefits clearly and persuasively. Proven ability to
build rapport quickly and exercise empathy and emotional resilience when handling challenging cases.
Dedicated to providing disciplined, high-quality client support and driving measurable results through
proactive communication.

CORE COMPETENCIES

●​ Communication & Persuasion: Proficient in structured cold/warm calling, identifying client pain
points, and presenting service benefits to facilitate decision-making.
●​ CRM & Data Management: Systematic approach to maintaining meticulous client profiles and
interaction histories, ensuring 100% accountability and organized follow-ups.
●​ B2C Relations: Skilled in managing high-volume requests across phone, email, and chat with a
focus on professional clarity and service-oriented persuasion.
●​ Empathy & Conflict Resolution: High emotional intelligence; specialized in de-escalating tense
situations and supporting clients/patients in high-stress or sensitive contexts.

PROFESSIONAL EXPERIENCE

Communication Coach (English for IT in MOCG) | Remote 2021 – Present

●​ Consultative Training: Designed and delivered communication frameworks for professionals to
excel in high-stakes client demos, one-on-one negotiations, and conflict resolution.
●​ Strategic Interaction: Coached individuals on how to argue service benefits effectively, build
rapport, and maintain a professional tone in international business settings.
●​ Results Optimization: Calibrated training content based on client feedback and real-world
"conversion" outcomes to ensure practical applicability in business interactions.

Client Communication Specialist (B2C Sales & Support) 2014 – 2015

●​ Lead Engagement: Managed high-volume inbound and outbound interactions in a fast-paced
environment, serving as the first point of contact for service inquiries.
●​ Sales Process: Conducted structured cold and warm calls to identify client needs, explain
service offerings, and handle objections with professionalism.
●​ CRM Integrity: Maintained accurate client profiles and interaction histories within the CRM to
ensure a disciplined follow-up process and measurable results.
●​ Resilience & Empathy: Successfully managed challenging client interactions by maintaining a
calm, empathetic, and solution-oriented tone.
English Coach (B2C Focus) — Skyeng 2012 – 2014

●​ Account Management & Retention: Managed a diverse portfolio of adult learners, identifying
individual goals and "selling" the long-term value of the curriculum to maintain high retention
rates.
●​ Multichannel Interaction: Handled all student inquiries via chat, email, and video, ensuring a
seamless, supportive, and solution-oriented client experience.

TECHNICAL SKILLS

●​ Systems: CRM systems (data entry, lead tracking, and profile management).
●​ Communication Tools: IP Telephony, Slack, Microsoft Teams, WhatsApp Business.
●​ Office Suite: Google Workspace, Microsoft Office (Excel, Docs).

LANGUAGES

●​ English: C2 (Near-native Proficiency)
●​ Ukrainian: Native Speaker
●​ German: A2 (Pre-Intermediate)
●​ French: A2 (Pre-Intermediate)

EDUCATION & CERTIFICATIONS

●​ Diploma of Higher Education, Bohdan Khmelnytsky National University
●​ TEFL/TESOL Certification, Global Language Training