Личные данные скрыты

Контактная информация

Соискатель скрыл свои личные данные, но вы сможете отправить ему сообщение или предложить вакансию, если откроете контакты.

Опыт работы

IT Project Manager

с 10.2017 по наст. время (6 лет 8 месяцев)
IT

Project Manager

с 04.2017 по 06.2017 (2 месяца)
Jazzros Software Development, Харьков (IT)

•Assisted in the preliminary planning discussions to determine the objectives, scope, constraints, risks, and deliverables of the project;
•Evaluated the project requirements and allot the available resources among the individual elements of the project;
•Estimated, planned and scheduled project tasks;
•Monitored performance metrics and project dashboards (through Trello);
•Conducted meetings with the 4 team members and conveyed the project objectives and schedule (online, using skype). Conveyed the individual goals and responsibilities to each;
•Coordinated 14 small projects under four big projects (Alltask, Splat, Spark, Vanilla);
•Reported the progress to stakeholders.

Hosting Trainer

с 01.2017 по 03.2017 (2 месяца)
Namecheap Inc., Харьков (Web hosting)

- Prepare and develop training curricula based on the current and planned corporate needs and requirements;
- Design, develop and update the training course (including but not limited to objectives, plan, content);
- Conduct training sessions to corporate personnel, both new and experienced, in different formats (e.g. online sessions, live sessions);
- Document and report all the aspects of the ongoing training course progress;
- Provide the trainees with the regular constructive feedback and assist them with finding the efficient ways to improve the development zones;
- Inspire, encourage and motivate trainees on daily basis.
- Ensure compliance of training sessions with corporate standards and procedures;.
- Collaborate on development of evaluation parameters to assess training activities and approaches effectiveness and work on their optimization and improvement;
- As a part of the team, participate in preparation, development, delivery, evaluation and improvement of training activities beyond own scope (e.g presentations, tests, workshops, lectures etc);
- Contribute in the development of departmental processes and supporting documentation;
- Participate in cross-departmental activities within CS Division aiming to analyze, improve and develop the existing processes of talents education, evaluation and implement the missing ones to contribute into talents evolution;
- Exemplify professional attitude towards the company, both in terms of job description conformity, loyalty and assertive positiveness and respectful and assistance-focused attitude towards both the external and the internal client;
- Strive for constant personal self-development and growth;

Hosting Supervisor

с 04.2016 по 12.2016 (8 месяцев)
Zone3000, Namecheap.com project, Харьков (IT)

Key Responsibilities:
- Maintain trainees' operational working places (in collaboration with Customer Service Operations and Hosting Customer Support Department staff);
- organize the newbies' everyday load;
- provide wards with the resources and materials according to training purposes;
- plan, organize, contribute into and assess the trainees’ SME (Subject Matter Expertise) level growth and report the dynamics;
- contribute to developing in trainees the expected attitude towards both the external and the internal client;
- promote corporate values showing the example of how employees can contribute to the company’s success;
- show a model behavior and attitude in terms of corporate and departmental policies;
- motivate trainees providing the contribution to their job satisfaction;
maintain the own level of SME and corporate knowledge;
- provide Feedback on:
1) the efficiency and effectiveness of corporate procedures and policies,
2) their implementation and improvement;
3) trainees and / or employees participating in training;
4) supervision process within a particular group;
5) methods and approaches used in the current supervision process in general;
- collaboration with Customer Support Division Staff to achieve the goals set for the training and talent development activities and meet the corresponding requirements;
- cooperation with other Customer Support departments to achieve set objectives in correspondence of the company and Customer Support Division strategy;
- as a part of the team, participate in preparation, development, delivering and evaluation of training activities;
- contribute to the development of departmental processes and supporting documentation;
- participate in cross-departmental activities within Customer Support Division aiming to analyze, improve and develop the existing processes of talents education, evaluation and contributing into talents evolution or create and implement the missing ones.

Hosting Customer Support Representative

с 05.2013 по 03.2016 (2 года 10 месяцев)
Zone3000, Namecheap.com project, Харьков (IT)

Key Responsibilities:
- Provide excellent customer service through e-mail and chat in timely and accurate manner based on principles customer care;
- Communicate customer feedback to the corresponding departments/staff in order to develop processes for better-serving customers;
- Develop and maintain in-depth product knowledge (domain and hosting specification);
- Maintain reports on processed customer inquiries as required;
- Report and escalate issues and incidents based on guidelines;
- Assist with updating external client knowledgebases, as well as internal departmental documentation as required;
- Be engaged in continuous training and self-education;
- Perform other department related regular and ad-hoc tasks when required (e.g. failed orders processing, hosting activations and cancellations, setup of products, packages modifications, proactive transfer assistance, etc.);
- Troubleshoot of technical issues,found and fixed bugs in applications (if it was possible);
- Write articles, guides, and tutorials on service procedures;

Образование

ХНПУ им. Г.С.Сковороды

Факультет иностранной филологии, учитель английского и немецкого языков и литературы, Харьков
Высшее, с 2008 по 2013 (4 года 9 месяцев)

Знания и навыки

Знание языков

• Английский — продвинутый
• Немецкий — средний
• Украинский — свободно
• Русский — свободно

Дополнительная информация

Личные качества:
Активная жизненная позиция, целеустремлённость, организаторские способности, коммуникабельность, ответственность, оперативность, оптимизм, креативность, инициативность, быстрая обучаемость, Со всей серьезностью отношусь к выполнению работы, возложенных задач, строго соблюдаю конфиденциальность и коммерческую тайну предприятия, психологически устойчива к стрессам. Умею находить общий язык с людьми.