Lisa

Lisa Waithera Nduta
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Mombasa, Kenya

PROFESSIONAL SUMMARY

Driven Sales Representative with 2+ years of hands-on experience in retail sales and customer
engagement. Skilled in building strong client relationships, identifying customer needs, and
consistently driving sales through effective communication and product knowledge. Experienced in
both in-person and remote-style sales interactions, with a strong ability to adapt to different
customer profiles and close deals.

WORK EXPERIENCE

Sales Representative
Family Hardware Business | Lodwar, Kenya
2022 – 2025
• Assisted customers in selecting building materials and hardware products based on their needs
• Built strong relationships with repeat customers, increasing customer loyalty and referrals
• Handled daily sales transactions and contributed to consistent revenue generation
• Used persuasive communication to upsell complementary products, increasing basket size
• Managed customer inquiries and resolved issues quickly to maintain satisfaction
• Supported stock organization and ensured product availability for high-demand items

Remote Sales Associate (Freelance / Commission-Based)
Remote
November 2025 – Present
• Engaged potential customers through messaging platforms and calls to promote products/services
• Generated leads through outreach and referrals, converting prospects into paying customers
• Built rapport with clients and maintained communication to encourage repeat business
• Applied persuasive sales techniques to handle objections and close deals
• Managed time independently while meeting sales targets in a remote setting

SKILLS

Sales — Lead Generation | Closing | Upselling & Cross-selling | Customer Retention
Communication — Negotiation | Persuasion | Relationship Building
Tools — WhatsApp Business | Phone Sales | Basic CRM Handling | Time Management

CERTIFICATIONS

Google analytics certification.

LANGUAGES

English