Контактная информация

Соискатель указал телефон, эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/2854543

Опыт работы

Customer Success Manager

с 02.2020 по наст. время (4 года 3 месяца)
GoMage, Helsinki (eCommerce, Magento)

Technical Writer / Relationship Manager

с 07.2016 по 02.2020 (3 года 7 месяцев)
United Thinkers LLC, New York (Payment gateway)

Provided support for US-based Clients, including support thru ticketing systems, web-conferences (Cisco WebEx, Go2Meeting, TeamViewer) and troubleshooting sessions with developers.

Resolved payment processing, software configuration, software deployment and other issues on a daily basis.

Coordinated efforts with developers, business analysts, QA, Operations, Documentation and other departments for resolving of Clients’ issues. Managed a number of small to medium size projects for Clients, including software deployment and update processes, datacenter disaster recovery projects, etc.

Created a number of assignments for development, QA and documentation teams to improve the software product and documentation.

Assisted with the improvement of internal company processes that increased the level of Client support.

Wrote User guides, tutorials, integration notes, software deployment instructions and checklists, and other documentation on payment gateway software.

Worked with Development, Business Analysis and other departments for gathering of information necessary to prepare, structure and write documentation.

Writer

с 04.2016 по 07.2016 (3 месяца)
ALLIT Service LLC (Zillya!), Київ (Antivirus software)

Wrote articles on the Zillya! Antivirus product and white label program in English for US-based customers.

Deep analysis of the product, research on SaaP/SaaS, white label, co-branding, and outsourcing.

Content Manager

с 05.2015 по 02.2016 (9 месяцев)
State-Line.media, Kyiv (Media, News)

Filtered out news in order to choose trending news that should be published on the website (Politics, Economics, IT, Culture, Sports, etc.).

Edited and published trending news via a self-written CMS.

Content Manager

с 08.2014 по наст. время (9 лет 9 месяцев)
Farbik.ru, Petrozavodsk (Web-studio)

Content Management for different websites, mostly on Joomla. A part-time job that takes 1 or 2 hours at most during the day.

Content Manager

с 04.2014 по 04.2015 (1 год)
Elhow, Petrozavodsk (IT)

Edited and published content on a variety of topics via a self-written CMS.

Worked with a group of copywriters and website operation team for flawless and smooth writing of new content for the website.

Game Tester

с 08.2013 по наст. время (10 лет 9 месяцев)
SIGames, London (IT)

Closed beta-test for a sports simulation game. Testing for fun but gives a lot of experience.

Copywriter

с 04.2013 по 04.2014 (1 год)
Biblprog, ПодарокБайкеру, ЗаправкаСити, Different cities (IT, Sales)

*Biblprog.org.ua - copywriting in Ukrainian, Russian and English (software/games overview).
*Podarokbaykeru.ru - copywriting
*Zapravkacity.ru - SEO-copywriting

Content Manager

с 09.2012 по 04.2013 (7 месяцев)
Elhow, Petrozavodsk (IT)

Edited and published content on a variety of topics via a self-written CMS.

Worked with a group of copywriters and website operation team for flawless and smooth writing of new content for the website.

Content Manager

с 07.2011 по 03.2012 (8 месяцев)
SIM, Львів (Architecture)

Edited and published content on architecture. Used my technical knowledge to edit HTML pages and CSS as the website did not have a CMS installed.

Образование

Ivan Franko Lviv National University

Finance and Credit, Master of Finance, Lviv
Высшее, с 2004 по 2009 (5 лет)

Знания и навыки

Знание языков

• Английский — продвинутый
• Русский — свободно
• Украинский — свободно

Дополнительная информация

Should you have an offer for me, kindly contact me via email or LinkedIn. Thank you for your understanding.