Контактная информация

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Опыт работы

Project manager

с 12.2015 по наст. время (8 лет 4 месяца)
IT

Менеджер проектов

с 08.2015 по 12.2015 (4 месяца)
Lamoda Group, Москва (Retail)

Бизнес Аналитик

с 03.2014 по 08.2015 (1 год 5 месяцев)
Lamoda Group, Москва (Retail)

- IT Project Management and participation in the projects of customer care department as a member of the team. Discuss requirements and control of the project implementation.

- Communication with our foreign partners regarding our collaboration

- Preparation of technical specifications for IT projects

- Analysing business processes of our department and finding ways for improvement

Achievements and key skills:

- Ability to prepare project docucumentation, IT specifications

- Experience in working with foreign partners, suppliers. Co-management projects.

- General knowledge in the field of developing of IT- business processes, knowledge of the principles of IT systems and project development lifecycle

Projects:

- Launch of the new ticketing system for processing customer's requests - implementing current business process on a new system

- Taking part in the improving of the refund process, implementing new features for the customers and CC operators that helps to decrease costs and improve productivity

Младший специалист IT отдела

с 08.2013 по 03.2014 (7 месяцев)
Lamoda Group, Житомир (Retail)

Образование

Житомирский государственный технологический университет

Информационно-компьютерных технологий, Житомир
Высшее, с 2009 по 2014 (4 года 9 месяцев)

Знания и навыки

Знание языков

• Украинский — свободно
• Русский — свободно
• Английский — продвинутый

Дополнительная информация

Personal Qualities

Persistent, responsible, ready to learn and do it fast, result oriented person.