Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/5043322

Опыт работы

Call center agent, dispatcher

с 02.2019 по 09.2020 (1 год 7 месяцев)
Appliance repair company, United States (Appliance repair)

- communication with clients from the US by phone and email;
- communication with technicians and their assistance;
- scheduling appointments for appliance inspection;
- problem solving of existing clients;
- clients billing;
- providing estimates and repair consultation;
- reporting activities;

English foreign teacher

с 11.2017 по 09.2018 (10 месяцев)
English private school, China (Education and science)

Responsibilities:
- teaching English Lesson to young children from 3-12years old;
- deveoping teaching plans for the lessons;
- Participating in and organizing the school’s social programs and events including Extra Curricular Activities (ECA) for the Academic Department;
- organizing interaction activities with parents and students;
- Giving demo classes to potential customers to help with student recruiting;
- Doing/participating monthly orientation and on-job training

Customer support manager

с 10.2015 по 05.2017 (1 год 7 месяцев)
Business life agency, Kyiv (Marketing, advertising, and PR)

Responsibilities:
- providing support for existing clients;
- providing customer support via chat and phone;
- providing documentation updates to the knowledge base;
- ensuring customers` satisfaction;
- consulting clients about service, features etc.;
- following communication procedures, guidelines and policies
- documents translation from English to Ukrainian

Образование

National Mining University

Philology, Дніпро
Высшее, с 2012 по 2017 (4 года 9 месяцев)

obtained qualification:
Educational and qualification level of Specialist Program Subject Area Philology; Professional qualification Expert in the fields of Philology, Linguistics and Translation; Translator of technical literature

Знания и навыки

Знание языков

• Английский — продвинутый
• Русский — свободно
• Украинский — свободно
• Испанский — средний
• Немецкий — средний

Рекомендации

HR Юлія

HR Юлія

Customer support manager, Business life agency

Дополнительная информация

Additional skills:
- Excellent with children;
- Expertise in teaching assistance;
- Proficient in Microsoft Office and with modern classroom technology