Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/5122030

Опыт работы

Call Center Operator

с 02.2020 по 04.2020 (2 месяца)
United Call Centers, Львів (Medicine, pharmacy)

This is a company doing free medical checks and treatments for various diseases.

My key responsibilities were to take inbound calls and, after understanding customers’ needs, offer customers the best option possible, and fill out the patients’ forms.
I would also make outbound calls if we needed some additional details or in case we were unable to reach the patient earlier.

Tech Support Specialist

с 03.2019 по 08.2020 (1 год 5 месяцев)
Access Softek, Berkeley (Finance, banking, and insurance)

Customer Support Manager

с 08.2018 по 02.2019 (6 месяцев)
Smart Repair Appliances, San Jose (Appliance repair services)

1) take inbound calls;
2) make outbound calls when necessary
3) provide customers with the best service option
4) manage advertisement campaigns

English teacher

с 07.2018 по 12.2019 (1 год 5 месяцев)
SkyEng, Москва (Education and science)

Викладання англійської мови онлайн.

Account Manager

с 04.2017 по 12.2017 (8 месяцев)
Homeyou, Boston (Handyman services)

My key responsibilities were to take calls and put down all the obligatory information.

Freelance Translator

с 01.2016 по 03.2017 (1 год 2 месяца)
N/A, Дрогобич (Translations)

I was working on various freelance projects, translating and adapting texts from Ukrainian/Russian to English and vise versa.

Образование

Drohobych Ivan Franko State Pedagogical University

Institute of foreign languages, Дрогобич
Высшее, с 2017 по 2018 (1 год 3 месяца)

Master’s degree in English Philology

Drohobych Ivan Franko State Pedagogical University

Institute of foreign languages, Drohobych
Высшее, с 2013 по 2017 (3 года 9 месяцев)

Bachelor’s degree in English Philology

Знания и навыки

Знание языков

Английский — продвинутый

Дополнительная информация

Objective
Customer service manager seeking an opportunity to use my customer service and management skills to improve customer satisfaction.
Summary of skills
•Good decision-making power and problem-solving skills
•Ability to work effectively with others at all levels of organization
•Proficient with MS Office Suite, Excel Spreadsheets
•Strong Word and PowerPoint skills
Education
•Drohobych Ivan Franko State Pedagogical University, Drohobych, Ukraine
•Bachelor’s degree in English Philology | 30.06.2017
Experience
01.04.2017 – 01.12.2017
Account Manager at Homeyou
My key responsibilities were to take calls and put down all the obligatory information.