Контактная информация

Соискатель указал эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/5623919

Опыт работы

Account Manager

с 10.2016 по наст. время (7 лет 7 месяцев)
Qwerty.Software, Запорожье (IT)

- Ensuring implementation of the best customer service practices to establish long-term cooperation with clients
- Communicating with loyal customers, solving any issues and customer concerns
- Establishing communication between a customer and an executor (involving calls and correspondence)
- Instructing the support team (involving writing guides and instructions, personal training)
- Managing internal customer reviews
- Ensuring strong customer service and customer satisfaction
- Interacting closely with the Development department
- Defining personal KPIs.

Quality Assurance Manager (Editor)

с 06.2016 по 08.2016 (2 месяца)
Qwerty.Software, Запорожье (IT)

- Managed the Quality Department
- Ensured the up-to-standard quality of orders before delivering to clients
- Edited/proofread various types of texts.

Customer Support Agent

с 06.2015 по 10.2016 (1 год 4 месяца)
Qwerty.Software, Запорожье (IT)

- Managed inquiries from customers in chat, Skype, CRM, and on the telephone
- Investigated and solved all types of customer concerns
- Had experience in multinational customer service 24/7 (USA, UK, Australia, Canada, UAE, etc.).

Independent Translator

с 01.2015 по 02.2016 (1 год 1 месяц)
Technolex Translation Studio, Киев (Public and business services)

Performed translation and localization of different kinds of documentation for such companies as Canon, Sony, Philips, AVG, Microsoft, etc. using CAT Translation Software.

Independent Translator

с 01.2014 по 01.2015 (1 год)
TransLink UA, Киев (Public and business services)

Performed translation of technical documentation and translation proofreading in the following fields:

- IT
- Aviation
- Engineering
- Construction
- Medicine
- Economics.

Образование

Запорожский национальный технический университет

Технический перевод, Запорожье
Высшее, с 2011 по 2016 (5 лет 2 месяца)

Запорожский авиационный колледж им. А.Г. Ивченко

Экономика предприятия, Запорожье
Среднее специальное, с 2008 по 2011 (2 года 9 месяцев)

Дополнительное образование и сертификаты

Diploma in Customer Service

2019

Customer Service Training

2019

The Fundamentals of Software Testing

2019

Знание языков

• Английский — продвинутый
• Русский — свободно
• Украинский — свободно
• Французский — средний