Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/7059047

Опыт работы

Head of Sales and Customer Care Departments

с 05.2021 по 03.2023 (1 год 10 месяцев)
Workflow, Одесса (IT)

Creating and maintaining processes for two completely different departments.
Meeting and exceeding goals of both departments set for me by the upper management.
Creating detailed daily/weekly/monthly reports of both departments.
Managing the staff of both departments.
Implemented a CRM / ERP system.

Every single goal was met and exceeded.

Project manager

с 01.2021 по 05.2021 (4 месяца)
TransactFirst, Одесса (IT)

14 subordinates. Making a schedule for the department. Supervising my team. Teaching trainees. Making reports. Managing the office. Maintaining work accuracy of the team.
Organized the “Field agent” initiative and implemented a CRM system with GPS tracking for it.

Project manager

с 06.2018 по 01.2021 (2 года 7 месяцев)
SD-Smart, Одесса (IT)

23+ subordinates.
Making a schedule for the department. Supervising my team. Teaching and guiding trainees. Making reports. Finding candidates. Managing the office.
Designed and implemented a CRM system for all my 4 departments.
My main objective was to create a high retention rate, which is why I spent a lot of time with leaders of other departments coordinating every aspect of the company strategy, such as Sales funnels, Promo events, Strategic design of the website etc.

Head of Customer Support Department

с 03.2016 по 03.2018 (2 года)
E-Driving, Одесса (IT)

16 subordinates. Making a schedule for the department. Supervising my team. Teaching trainees. Making reports. Managing the office.

CSR Supervisor

с 04.2015 по 03.2016 (11 месяцев)
E-Driving, Одесса (IT)

Supervised the team. Maintained work accuracy of the team.

Customer Support Representative

с 01.2013 по 04.2015 (2 года 3 месяца)
E-Driving, Одесса (IT)

Provided customer support for young aspiring american drivers in getting their DLs and experienced american drivers in passing Traffic School.

Образование

ODABA

Architecture, Одесса
Высшее, с 2004 по 2009 (4 года 10 месяцев)

Too easy

Знание языков

• Английский — свободно
• Русский — свободно
• Украинский — свободно

Дополнительная информация

Proactive professional with over 2 years of experience as a Customer Support Representative and over 7 years of experience as head of Customer Support.
Responsible and passionate. Demanding and fair. I do my job the best I can and demand the same from others.