Deborah

Deborah Oladipupo Omotayo
Location: Ukraine

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Personal Details:
10th January | Born in Kogi State, Nigeria
Nigerian Citizenship| Female | Single

Qualifications Profile
"I am a positive, driven and professional person who can work effectively both in a team, and also on my own. Over the years, I have gained plenty of transferable skills that will help me to reach a high level of competency within this logistics role quickly. For example, I can follow processes and systems accurately, I can see the bigger picture, I have excellent communication and problem solving skills, and I can also adapt to difficult situations and solve problems whilst under pressure.
I get a lot of job satisfaction from working in customer service and sales. And I fully understand how important it is to work quickly and accurately at all times, to ensure the business can achieve its commercial and financial objectives."

Core Competencies
· Excellent communicator
· Proficient in Microsoft office suites, Adobe and other computer packages
· Detailed oriented problem solver
· Organizational skills
. Ability to work in a team and also work under pressure
. Excellent Project Management skills
. Ability to remain calm under pressure.
. Willing to continually learn and improve
. Ability to work at pace whilst ensuring accuracy
. Great Multitasking skills
. Conversant with CRM systems
Professional Experience

PJ Truckings & Logistics Company | Ukraine| 2021- till date
Trucking & Freight Dispatcher & Broker
Responsibilities
• Scheduled truck drivers, delivery vehicles, best traffic routes, and ideal delivery windows and timeframes as necessary.
• Accepted consumer and business client phone calls and emails to coordinate delivery schedules and logistics.
• Generated bills of lading, freight invoices, and delivery receipts, while maintaining records of all transactions and deliveries.
. Post loads on the DAT board.

Volta Home Appliance Repair Company| Ukraine | March 2021 - September 2021
· Customer support and Sales representative
Working as a customer service, I received calls from clients and received their complaints about their home appliances, such as refrigerator, HVAC systems, ovens, washers and dryers, etc. Then I take down their information and assign a technician to them and follow up on them about our services.
I worked using the CRM to set up clients appointments and to reach the technicians.

As a sales representative, I contacted warranty companies and real estate companies and made enquiries on how we could partner with them as a company. I also sent them the required documents needed for partnership. We exchange pleasantries and give each other partnership terms.

Happy Call | Ukraine| 2020 December - 2021 December
- Personal Manager
Working as a personal manager in Happy call was really interesting, I ensured my employees did their tasks properly and delivered the goods in time. I ensured that they logged in to their CRM on an hourly basis. I’m order not to miss any information about their packages. I also made reports on my employees progress to my senior manager. And they all went through a month training with me. I entered my employees information into the CRM and also made use of the CRM to manage and monitor my employees and to reach out to them.

English Lifestyle Communication (ELC) | Ukraine | March 2020 - September 2020
· Supervisor
As a supervisor, I oversaw all the activities of the students in the school. I took them through every class exercise and project process and also made sure they were taught well by my colleagues. I supervised their examinations and their level promotions.
· English tutor
As an English Tutor, I taught English as a native speaker. I had encounters with a whole lot of different people from different countries and states. I ensured my students understood completely and always used different strategies to help them understand better.

· Customer care
Already knowing the school structures and strengths, I was a customer care attendant, I performed certain roles such as; Advertising the school to students who would love to study and explaining the registration process to them. I convinced them to be a part of the school.

Light Designs |Ukraine | 2019- till present
· Graphic designer
As a Graphic designer, I create E- cards, flyers, and a whole lot of advertisement products, to help customers advertise their businesses, weddings, anniversaries, foundations and many more.
· Customer Care Support
As a customer care support, I excellently communicate with my customers, help them solve any problem or issue they have regarding our product, I ensure they are rest assured, confident and happy in purchasing our products.

· Social media manager (Instagram, facebook, twitter, email)
Moving into a professional level, I became a social media manager. My duties include increasing our reach on the global internet, implementing, managing and monitoring the company's Social Media strategy in order to increase brand awareness, improve Marketing efforts and increase sales and excellently communicating with our customers on all our social media platforms.

Faith Academy Tutorial Center | Nigeria 2016-2018
· Social media manager and sales representative
As a social media manager, I built out a social media content publishing calendar, I managed the editing for all platforms. I also planned and oversaw all paid social campaigns. Finally I gave an overview of the company’s social media performance against our business goals,

· English tutor
As an English tutor, I tutored my students and prepared them for external and global examinations. I ensured that they understood and enjoyed the classes.

· Mathematics tutor
As a Mathematics tutor, I taught my students mathematics, and also prepared them for higher education examination by setting exams and providing extra lessons and special videos to help them understand more.
Education & Credentials
Certificates. Written below are my educational certificates and credentials.
West African Examination Council Examination Certificate. (WAEC)
Degrees
MBBS (in View) Zaporizhzhia State Medical University
As a medical student of Zaporozhye State Medical University, I’m yet to get my MBBS certificate. It will be updated as soon as I graduate..
Professional Training and certification
TESOL (ie. Teaching English to Speakers of Other Languages)
This certificate was given in the year 2020. I became certified by excellently passing the and examination.