Ezz

EZZ HASSAN

Dubai, United Arab Emirates 63999 ◆ [открыть контакты](см. выше в блоке «контактная информация») ◆ [открыть контакты](см. выше в блоке «контактная информация»)

PROFESSIONAL SUMMARY
Dedicated Customer Service professional For almost 3 years with knowledge of service delivery and proven
multitasking abilities. Committed to maintaining professional relationships to increase profitability and
drive business results. Passionate about promoting lasting customer satisfaction by delivering quality
service and unparalleled support. Proficient in customer service best practices and related options.

SKILLS
Consultative Sales Report Generation
Paperwork Processing Problem Resolution
Data Entry Customer Service
Appointment Scheduling CRM Software
Research Payment Processing
Call Management Computer Proficiency

WORK HISTORY
HR & CUSTOMER SERVICE REPRESENTATIVE, 03/2022 - 03/2024
NATIONAL FREIGHT LINES INC.
Communicate with English-speaking brokers and drivers as an HR Manager in the transportation
industry
Oversee the cargo transportation process to ensure its efficiency and effectiveness
Conduct interviews with potential drivers and integrate their data into Bitrix 24 CRM system and
Sylectus CRM
Perform all tasks within the USA time zone
Maintain clear and concise communication with brokers and drivers, providing guidance and support as
needed
Ensure compliance with all relevant regulations and policies, including those related to driver safety
and cargo security.

CUSTOMER SERVICE REPRESENTATIVE, 02/2019 - 01/2022
SONOHEALTH
Responding to customer inquiries: This can involve answering phone calls, responding to emails, or
chatting with customers online
 You would need to be able to answer questions about products or services, provide information about
pricing and availability, and help customers troubleshoot issues they may be experiencing
Resolving customer complaints: Sometimes customers may have complaints or concerns about a
product or service
It would be your job to listen to their issues and work with them to find a resolution that meets their
needs
Processing orders and returns: Depending on the type of company you work for, you may be
responsible for processing customer orders or returns
This could involve entering data into a computer system, arranging for shipping and delivery, or
issuing refunds.

EDUCATION
BACHELOR: Architecture, 09/2021
Poltava Polytechnical University - Ukraine

LANGUAGES

English C1 Russian A1

Advanced Beginner

Italian A1 Arabic

Beginner Bilingual or Proficient (C2)

FUTURE GOALS & ACHIEVEMENTS
For the next two to three years, I want to improve customer satisfaction by offering timely and accurate
assistance, expanding my knowledge base constantly, honing my natural language processing skills,
offering multilingual support, and being flexible enough to adjust to changing needs of my clients.