Jacobson

AUGUSTUS JACOBSON
CUSTOMER SUPPORT

PROFILE
Hi There, I am AJ, an experienced Customer Service Representative
for four years (Chat, Email, Phone Support, Transcription and Virtual
Assistant) enthusiastic about my work. I've worked with clients
professionally from various businesses for over four years.

I am dedicated, hard-working, fast learner, loyal, has good
SKILLS interpersonal skills, and strategic thinker with a positive attitude,
initiative, able to work in a fast-paced environment. I also can multi-
Soft Skills task, adapt to change, and achieve results with accuracy. Can work
both independently and as a team member. I strive in a positive
Adaptability
workplace, but I can also work under pressure.
Flexibility
Multi Task
My experience has taught me the best tactics for working effectively
Stress
with the customer are to listen, put yourself in the customer's shoes,
Resistance
and follow up to guarantee satisfaction.
Skill group
My skills include:
English - Virtual Assistance
Proficiency - Customer Care
Russian - Outbound calling
Proficiency - Inbound calling
PC Knowledge - Chat support
Shopify - Data entry
- Sales
- Retention
- Research
- Cold Calling

Applications and Tools, websites I use:
Google Sheets
Google Docs
MS Offices, Outlook, Gmail, Slack, Shopify, Facebook, Instagram,
Pinterest. Linkedin, Twitter.

EXPERIENCE
April 2018 - April Nimble Solutions
2020 Customer Support, Kyiv, Ukraine
Handle Chat, E-mail, Inbound and Outbound
CONTACT Calls, Virtual assistant

 Kyiv May 2020 - Feb. Teleport
 Budapest/Lisbon 2022 Customer Support, Kyiv, Ukraine
 [открыть контакты](см. выше в блоке «контактная информация») Handle Live Chats, E-mail, Inbound and
 [открыть контакты](см. выше в блоке «контактная информация») Outbound calls, Virtual Assistant and Audio
 [открыть контакты](см. выше в блоке «контактная информация») Transcription
 UncleAJay
 [открыть контакты](см. выше в блоке «контактная информация»)
 May 2020 - Feb. Teleport
2022 Sales Representative, Kyiv, Ukraine
Handing Incoming and Outgoing calls, E-mails
and Handling Sales Process

EDUCATION
2012 - 2018 Kyiv International Academy of Ecology and
Medicine
University, Kyiv
Medicine and Surgery, MBBS