Вероніка

Veronika Yershova
Project Manager
I am a certified project manager skilled in stakeholder management, risk
mitigation, and team leadership, with a strong focus on achieving business
objectives. Adept at managing a team, identifying and resolving issues, and
communicating effectively with stakeholders at all levels. Proficient in project
management tools and methodologies, including Agile and Scrum. Passionate
about delivering value to customers and stakeholders through successful project
outcomes.

Contacts Project Experience
[открыть контакты](см. выше в блоке «контактная информация») Cinema
[открыть контакты](см. выше в блоке «контактная информация») The product is a mobile application for iOS and Android that offers not
Telegram only cinema tickets for customers, but entertainment as well.
LinkedIn Project roadmap creation;
Organizational chart build;
Zaporizhzhya, Ukraine Mind map;
Sprint planning. Scrum events;
Hard Skills Project and sprint backlog creation;
Statement of Work (SOW);
Work Breakdown Structure (WBS); RACI matrix;
Project Planning Budgeting;
PM Tools (Atlassian products) Customer journey map.
Project Management
Methodologies (Scrum, Waterfall, Work Experience
Agile)
Contract Management &
Nextiva – Tech Support 2019 - Present
Procurement
Project Scope VoIP system setup and troubleshooting;
Customer's network troubleshooting per service requirements
Soft Skills Assisting customers via phone, chat, and email;
Phones provisioning (Polycom, Yealink, Panasonic, VTech, etc.) and
troubleshooting.
Leadership
Punctual Achievements:
Replaced the supervisor for 2 weeks and was working on analyzing
Problem Solving the work of chat agents. I was filling out the necessary online
Communication & Interpersonal documentation daily, and communicated with the team. After that, I
skills was promoted to floor support agent (helped other agents in the MS
Willingness to learn support chat);
My QA score is always 90+ out of a possible 100;
Languages Was given a team of new hires (8 people) and educated them
during 3-week periods on how to provide support via email;
Developed chat scripts for company-wide use.
English: Upper-Intermediate
Marketing Agency «BORSCH» – SMM 2021 - 2022
Ukrainian: Native
Content generation for Instagram and Facebook;
Education Working with bloggers;
Creation of journalistic materials in the following genres: interview,
article, and review;
IT School GoIT Writing clear technical tasks for designers;
2022-2023 Communication with clients;
IT Project Manager Content plan, and marketing strategy creation.

Kyiv National University of Achievements:
Culture and Arts Organization of an event in a coffee shop (agency's client) for 10
2018-2022 people. Search for a speaker. Proceeds were donated to help
animals.
Journalism, PR and Advertising