Контактная информация

Соискатель указал телефон , эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/9665044

Опыт работы

Customer support representative

с 04.2023 по 03.2024 (11 месяцев)
Orthodontic Experts, Дистанційно (Медицина, охорона здоров'я, аптеки)

- Information support for clients of a network of orthodontic clinics in the USA
- Consulting on health insurance
- Making appointments with doctors

Content moderator, Content moderation quality assurance analyst

с 04.2021 по 03.2023 (1 год 11 месяцев)
Undisclosed American company, Remote (IT)

Technical support specialist

с 10.2020 по 03.2021 (5 месяцев)
TrackEnsure, Remote (IT)

Addressing and responding to customer inquiries on the company's products and services, including installation, operational functions, troubleshooting, and maintenance.

Customer service representative

с 12.2019 по 07.2020 (7 месяцев)
Simply Contact, Poltava (Telecommunications and networking)

- Information support for clients of the network of American travel aggregators in English by phone (cheapoair.com, onetravel.com, insanelycheapflights.com, etc.)
- Registration of additional services
- Calculations of airfares

Airline reservation agent

с 08.2019 по 12.2019 (4 месяца)
Simply Contact, Poltava (Телекомунікації, зв'язок)

- Information support for passengers of Ukraine International Airlines in three languages by phone (Eng. / Rus. / Ukr.)
- Regulation of issues related to cancellations and delays of flights
- Booking the flights

Customer service representative

с 04.2019 по 08.2019 (4 месяца)
Onyx Enterprises Int'l Corp, Remote (Retail)

- Remote Information support for clients of the network of American online stores id.com in English by e-mail
- Responding promptly to customers’ inquiries
- Solving customer complaints
- Maintaining a positive attitude toward customers at all times

English teacher

с 05.2018 по 04.2019 (11 месяцев)
Mama Look Ltd., Dongguan, Guangdong, China (Education and science)

- Working with children at the age of 4-14 years
- Helping children learn English from the scratch
- Searching for effective methods of teaching

Customer service representative

с 11.2017 по 05.2018 (6 месяцев)
Нова пошта, ТОВ, Poltava (Transportation and logistics)

Providing support to clients in any matters related to the process of cargo transportation.

Airline reservation agent

с 06.2017 по 11.2017 (5 месяцев)
Simply Contact, Poltava (Телекомунікації, зв'язок)

- Information support for passengers of Ukraine International Airlines in three languages by phone (Eng. / Rus. / Ukr.)
- Regulation of issues related to cancellations and delays of flights
- Booking the flights

Customer service representative for New Post

с 10.2016 по 06.2017 (8 месяцев)
Simply Contact, Poltava (Телекомунікації, зв'язок)

Providing support to clients in any matters related to cargo transportation.

Образование

Poltava Agrarian and Economic College

Management, Poltava
Среднее специальное, с 2011 по 2015 (4 года)

Дополнительное образование и сертификаты

Diia "Digigram"

1 day
Сертификат

EF SET English Certificate (C2 Proficient)

1 day
Сертификат

Introduction to C#, IT STEP Computer Academy

2014, 3 months

Знания и навыки

Знание языков

• Украинский — свободно
• Английский — свободно
• Русский — свободно
• Китайский — начинающий

Дополнительная информация

• 5+ years of customer service experience in various fields
• Providing support in English, Ukrainian and Russian via phone, e-mail or chat
• Good written and verbal communication skills, including strong objection handling and service recovery skills