David
Customer service manager, 25 000 грн
- Занятость:
- Полная занятость, неполная занятость.
- Возраст:
- 28 лет
- Город проживания:
- Киев
- Готов работать:
- Удаленно
Контактная информация
Соискатель указал телефон и эл. почту.
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Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/9749456
Опыт работы
Head of customer support
с 11.2022 по 02.2024
(1 год 3 месяца)
Qwerty software, Remote (IT)
•Aligned customer expectations with individual and unit performance goals and company objectives.
•Identified client needs and make strategic recommendations on services to accommodate client demands.
•Ensured timely and successful delivery of orders according to customer needs and deadlines.
•Monitored employee and customer interactions to assess quality of service.
•Strategized with internal team to develop, maintain schedules and plans as outlined by client.
•Established timelines to track project's key dates, and devised modes of communicating delays with clients.
•Boosted customer retention and satisfaction rates by over 75% through optimal and effective customer service delivery.
•Provided frontline support to customers via email, live chat and phone calls.
•Provided ordering support to referrals, and performed consistent follow-up with clients and their responsible service providers.
Customer service manager
с 03.2017 по 04.2024
(7 лет 1 месяц)
Big Bird Transportation, Kyiv (Transportation and logistics)
* Respond to customer inquiries, questions, and requests through various channels such as phone or email. Provide accurate and timely information regarding products, services, policies, pricing, or any other relevant information.
*Identify and resolve customer issues, complaints, or problems effectively and efficiently. Listen actively, empathize with customers, and work towards finding satisfactory resolutions.
*Process customer orders, including order entry, verification, and tracking. Ensure accuracy of order details, pricing, and delivery information.
*Acquire and maintain in-depth knowledge of products or services offered by the company. Stay updated on new features, updates, or changes to the offerings.
*Communicate effectively with customers, colleagues, and other stakeholders. Provide clear and concise information, instructions, or updates. Follow up with customers to ensure satisfaction, address any outstanding issues, or seek feedback on their experience.
*Contribute to the analysis and reporting of customer service metrics, such as response time, resolution time, customer satisfaction ratings, or other key performance indicators (KPIs)
*Collaborate and share knowledge with colleagues, supervisors, and other teams to provide seamless customer service. Support team goals and contribute to a positive work environment.
Дополнительное образование и сертификаты
IELTS
2
Знания и навыки
Знание языков
Английский — свободно
Рекомендации
Cynthia Azubuike
Team Lead (Customer Service), Big Bird Transportation
Другие резюме этого кандидата
Удаленно
DAVID UJAM Tel: | Email: Career Summary Results-driven Project Manager with a track record of successfully delivering complex projects on time and within budget. Adept at leading cross-functional teams...
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