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IDeals Solutions

Гаряча вакансія

Customer Support Specialist

IDeals Solutions  
IT; 50–250 співробітників
Місце роботи:
вулиця Вадима Гетьмана, 6; 5,8 км від центру
Показати на мапі
Вид зайнятості:
повна зайнятість, готові взяти студента
досвід роботи від 1 року

Опис вакансії

International software technological Company — iDeals Solutions (www.idealsvdr.com) opens a new position for Customer Support Specialist in its Kiev office.

About the role:

We are looking for tenacious, organized, enthusiastic agents for our Customer Support Team in Kiev. The Customer Support Team handles incoming calls/correspondence (in English and Russian), consults users and resolves technical problems in accordance with the instructions.

From time to time: writing content to support users (clearly and concisely) or documenting internal procedures or taking over additional tasks, if necessary.

Key benefits:

  • Work in a strong team with the possibility of professional development
  • Career growth to Customer Success and Product Teams (within a year)
  • Compensation for professional learning (English courses, conferences, master classes), attending various seminars / trainings, learning within the company

Key requirements to the candidate:

  • Fluent English, C2 — fully proficient, fluent, like native (or native), with no accent
  • Excellent knowledge of Russian language (without Ukrainian accent)
  • Previous working experience using English with native speakers at least 1 year

Strong communication skills:

  • Excellent computer knowledge, proficient in MS Office (Word, Excel) and a genuine interest in the IT sector
  • Readiness for night shifts
  • Readiness and enthusiasm to take over additional tasks when necessary; responsibility and proactive work ethic
  • Attention to details and analytic skills

Comfortable conditions of work:

  • Modern office in 5 minutes walk from metro Shuliavska
  • Free lunches, coffee, tea, juices, fruits, biscuits, snacks
  • Library for employees — BookBox and electronic library
  • Places for recreation, PlayStation, board games
  • Sports corner, table tennis, yoga, TRX
  • Massage in the office

Social package:

  • Salary at the market’s third quartile, payment for overtime hours
  • Paid vacation — 20 working days a year (unspent vacation days are added next year)
  • Taxi compensation
  • Medical Insurance

Corporate events:

  • Offsite corporate parties twice a year (abroad), celebration of all common holidays (New Year, Halloween, etc.), team building in teams
  • Participation in sporting events: races, tournaments
  • Participation of corporate teams in entertainment activities: «What? Where? When?», PubQuiz, quests
  • Corporate gifts and bonuses, congratulations from the company with personal and family events, support in difficult situations

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