Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/3442590

Досвід роботи

Technical Support Specialist

з 10.2017 по 05.2019 (1 рік 7 місяців)
Ring Ukraine, Київ (Technical Development, Home Security, Smart Home systems.)

Duties:
- L1/L2 Technical Support in the "Smart Home" field for worldwide customers;
- Mentorship of the L1 Agents;
- Training lessons for the L1/L2 Agents;
- Development of the training courses for the rookies;
- In-training sessions in the networking and metadata fields for the senior and seasoned agents;
- Communication with developers;
- Co-operation with team leads, billing and shipping teams;
- Escalation to the authorized departments;
- Testing of the products and the mobile applications for iOS/Android;
- Bug reporting/tracking in Jira and Confluence.
- Taking part in different projects from Project Managers and Product Owners.

Customer Support Agent

з 05.2017 по 10.2017 (5 місяців)
Resume Games, Київ (IT)

Solving Technical and Financial issues.

Support Specialist

з 05.2016 по 09.2016 (4 місяці)
Flyhacks, Київ (Авіакомпанія)

Game Master

з 09.2014 по 06.2015 (9 місяців)
VOGSTER, Киев (IT)

Logistics Team Lead

з 05.2012 по 06.2012 (1 місяць)
VRGM (Castrol/British Patrolum affiliate), Київ (Tourism, Security, Travel management, etc.)

Season work for EURO 2012. Logistics management for Castrol and British Patrolum higher ups.

Sales Manager

з 06.2011 по 07.2011 (1 місяць)
Automotiv, Київ (Vehicle Distributorship)

Work for a summer, while still being a student at a technical university.
Sales Management.

Освіта

Государственный Университет Телекомуникаций

ИМЗ, Киев
Вища, з 2008 по 2014 (5 років 5 місяців)

Знання мов

Англійська — просунутий

Додаткова інформація

Experience in reading of technical documentation.

C++ - familiar with the projects since 2008

Assembler – programming triggers (on/off modes, communication with
other triggers and codding main functions) ;

Ruby, RoR(Rails) – finished courses in INFOPULSE Ukraine, good knowledge of OOP, GIT, practical codding of online chats, working with Qt4, jquery ,MVC(Model View Controller), pattern and database connector with rails applications ;


mySQL - 2 years ,can freely study another databases like PostgreSQL;

Familiar with JIRA, Confluence.

Driving Licence – Category B