Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/4049838

Досвід роботи

Housekeeping supervisor

з 12.2014 по 05.2017 (2 роки 5 місяців)
Royal Caribbean International, Miami (Cruise ships)

•Ensure staterooms are maintained to brand standards, including cleanliness, maintenance, presentation, collateral, mini-bar and general set up standards for daytime and evening/turndown service.
•Utilize stateroom inspection processes in accordance with company standard operating procedures.
•Ensure timely reporting of any maintenance needs and follows up to ensure prompt completion when possible.
•Provide training to all Stateroom Attendants, conducts evaluations and tracks development on an individual and team level, ensuring open and honest feedback is consistently delivered.
•Support Housekeeping Management in achieving and exceeding quantitative and qualitative goals and targets set for Housekeeping guest satisfaction ratings, Quality Reviews, employee satisfaction scores, Public Health inspections and audits, and Housekeeping Operational Reviews.
•Ensure all guest issues are resolved and recorded in a timely fashion.
• Oversee luggage delivery for all guests on assigned deck(s).
•Perform stores inventory and seeks to minimize consumption and manage costs through waste reduction practices and maintenance of optimal inventory levels.
•Monitor compliance to all USPH cleaning and sanitation procedures throughout assigned areas consistently.
•Attend mandatory crew and guest safety drills, training activities, courses and all other work-related activities as required.

Housekeeping supervisor

з 05.2013 по 11.2014 (1 рік 6 місяців)
The Saint Regis Abu Dhabi Hotel 5*, Abu Dhabi (Hotel and restaurant industry)

•To ensure standards of cleanliness, hygiene and tidiness and that all bedrooms and public rooms are serviced and cleaned daily.
•Utilize guestroom inspection in accordance with company standards.
•Ensure that rooms are checked regularly for repairs and refurbishing, and that appropriate maintenance is completed.
•To ensure customer satisfaction is maintained by: a) Ensuring guest laundry is collected, charged and returned to the guest in a speedy and accurate fashion. b) Guest property left behind is logged and stored in a secure location for lost property. c) Resolving any guest problems or complaints when possible and ensuring management are kept informed.
•Ensure that staff are coached and trained to perform their duties effectively.
•Oversee all operational aspects of guestrooms ensuring cleanliness, maintenance and presentation standards.

Освіта

Херсонский национальный технический университет

Факультет международных экономических отношений - Переводчик, Херсон
Вища, з 2006 по 2011 (4 роки 9 місяців)

Додаткова освіта та сертифікати

Proficiency in lifeboat vessels driving – Lifeboat commander, trained by Chief Safety on “The Vision of the Seas”.

February 2016 - March 2016

Знання і навички

Знання мов

Англійська — просунутий

Рекомендації

• Roxanne Mitchell Charles

  Roxanne Mitchell Charles

  Executive Housekeeper, Royal Caribbean International

  Контактні дані приховані

• Christoper Callender

  Christoper Callender

  Housekeeping supervisor, Royal Caribbean International

  Контактні дані приховані

Додаткова інформація

Way of life: active and healthy, non-smoker.
Hobbies: Travelling (USA, Europe), hiking (Carpathians, Crimean Mountains).
SOCIAL NETWORK: LINKEDIN PROFILE
[відкрити контакти](див. вище в блоці «контактна інформація»)