Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/854249

Досвід роботи

Technical writer/BA

з 09.2017 по нині (6 років 8 місяців)
Triptop/Wenor, Киев (IT in travel)

Acting both as a Technical Writer and Business Analyst at the project on developing the application for the Online Travel Agency. Duties and responsibilities:
– creating, editing, keeping up-to-date Business Requirements Documents;
– performing marketing analysis;
– taking and editing screenshots and other images;
– creating corporate presentations;
– creating comparative tables to learn the best “killer features” based on competitors indicators;
– creating corporate marketing teasers;
– participating in business meetings with the product team;
– attending educational courses and webinars (Amadeus, online booking and ticketing system);
– playing an active role in UI/UX considerations as for the corporate site - participating in choosing a contractor in a tender, providing decision-making solutions as for the design of the corporate site, etc.;
– using Jira and Confluence in my everyday work.

Senior Technical Writer

з 01.2017 по 08.2017 (7 місяців)
EngagePoint, Киев (IT)

Being an active member of several teams-projects (the multi-program financial transaction and payment processing system), I have been updating user’s documentation on a regular basis. My everyday activities include but are not limited with
• using confluence in my everyday work,
• proof-reading and updating existing documents (User’s Guides, Release Notes, Installation and Upgrade Guides, Read Me) for internal and public releases,
• structuring and maintaining all the project documentation,
• sticking to Microsoft Style Guide 4th Edition in my everyday work,
• taking and editing screenshots for documentation,
• participating in team meetings,
• collaborating with developers and testers,
• using Jira as a time and bug tracking system.

Technical writer

з 03.2016 по нині (8 років 2 місяці)
Astound Commerce, Киев (Retail)

Collecting and maintaining information on creating and configuring content for the commercial site. Using Confluence in my everyday work.

Technical Writer

з 07.2013 по 03.2016 (2 роки 8 місяців)
GlobalLogic, Киев (IT)

- Creating and keeping up-to-date user's documentation - User's Guide, Read Me.
- Creating and editing graphics for the documentation.
- Acting as an active team player, collaborating with developers and testers.
- Participating in everyday meetings with customers and product owners.
- Using Jira for reporting bugs when found and managing project stuff.

Technologies used:
MS Word, Adobe Acrobat, Adobe Structured FrameMaker, Adobe Photoshop, Alienbrain, Jira

Technical writer

з 05.2012 по 07.2013 (1 рік 2 місяці)
ILS-Ukraine (Thomson Reuters), Kyiv (IT)

- creating and updating user's manuals, administrator's and installation guides, on-line help;
- being a part of the development team, actively participate in discussions of UI as a designer;
- successfully managing huge amount of documentation on different projects (up to 10 projects);
- structuring and maintaining all the project documentation;
- resolving issues collaborating with developers and testers.

Technologies used:
MS Word, Adobe Acrobat, RoboHelp, Photoshop, Jira

Senior technical writer

з 09.2009 по 06.2011 (1 рік 9 місяців)
De Novo, Киев (IT, Bank)

- translating technical and banking documentation from Russian into English;
- writing and editing User’s Guide on the CoreBOSS Retail banking system and Internet-banking;
- testing Internet banking,
- helping developers and testers in creating user-friendly interface.

Technical Writer

з 09.2003 по 07.2009 (5 років 10 місяців)
Celenia Software (IT)

The documentation I created followed the Microsoft’s guidelines for style and language (wherever it was applicable). In other cases I effectively combined the ease of authoring the document with the ease of comprehension by the target audience. Being involved in the project on creating e-learning courses, I was focused on teaching the students new applications and features; for that I created step-by-step movies to facilitate learners to get the best understanding of the application. Acting as an exam items builder, I composed exam questions to check thoroughly the knowledge obtained by students throughout the course.
In my work, I am always oriented on result, a brilliant team player, do everything to meet the deadlines, and successfully cooperate with all team members.

Technical Editor

з 09.2002 по 08.2003 (11 місяців)
SMK (IT)

Editing technical user's documentation

Освіта

KPI

Management and Marketing, Kyiv
Вища, з 1999 по 2001 (1 рік 9 місяців)

Master's degree in Engineering and Math

KPI

Management and Marketing, Kyiv
Вища, з 1995 по 1999 (3 роки 9 місяців)

Bachelor's degree in Economics

Додаткова освіта та сертифікати

Interligua

1999, 1 year

The TechniCity online Course, The TechniCity online Course

2 months

Content Strategy. Part 1 and 2,

3 months

Crafting an Effective Writer: Tools of the Trade (Fundamental English Writing), Mt. San Jacinto College

2 months

Знання і навички

Знання мов

• Англійська — просунутий
• Українська — середній
• Французька — початковий

Додаткова інформація

Personal characteristics:
•Highly responsible
•Easily perform multiple tasks
•Brilliant team player
•Fast learner
•Self-motivated
•Sociable
•Eager to work