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Work experience

Customer Support Hotline

from 02.2019 to 12.2019 (10 months)
FRI-DOM Ukraine, Київ (Telecommunication services)

Input and processing of the current customer complaints
Communication with staff and management regarding complex legal and operational cases of the customer complaints
Communication with other operational partners (Vodafone, DHL) regarding urgent customer needs

Соuntry Manager for Germany

from 04.2018 to 01.2019 (9 months)
Gino Cerruti, Київ (Production and sale of the evening and wedding dresses)

Communication with company's retailers in Germany
Research of the German market for the new possible retailers
SMM strategy generation for the German market using Facebook and Instagram

Communication manager

from 07.2017 to 03.2018 (8 months)
TaxFree4U, Київ (Tax Refund Operator)

- contacted the existing prospects and made them into the clients
- requested sales invoices in the following countries: England, Germany, France, Spain and Italy
- prepared invoices and the documents related to the proof of sale in 5 languages: English, German, French, Spanish and Italian
passed quotas KPI's by 70,00 percent
- introduced new confirmation document - purchase confirmation document, that includes the receipts data and could be used in lieu of invoice in order to increase sales with Italian clients, who prefer not to use invoices
- recruited couriers in European countries to transport receipts as lost savings - alternative to mailing invoices, saving costs

Education

Hohenheim University Stuttgart

PhD (International Monetary Economics), Stuttgart
Higher, from 2006 to 2011 (5 years)

PhD in social science (Monetary Transmission Mechanism in Ukraine)

European University Viadrina

Master of European Studies (Economics), Frankfurt Oder
Higher, from 2002 to 2003 (9 months)

National Economic University Kiev

Bachelor and Magister (International Economics and Management) Bachelor and M, Kiev
Higher, from 1998 to 2003 (4 years 9 months)

Language proficiencies

• English — fluent
• German — fluent
• French — advanced
• Spanish — average
• Italian — average
• Polish — beginner