Customer Support Officer

Web-Source Technology, an innovative and rapidly growing company, is looking for a Customer Support Officer. Since our user base covers such top ranked countries as the North & South America, Europe, Asia and Australia, the correspondence with the customers is conducted in English only.

We work 24/7 on the shift basis — 12 hours in each shift. This position is needed to work on a two day on two day off shift basis, starting at 8am until 8pm (Day shift) and 8pm until 8am (Night shift). The shift schedule is quite flexible.

We offer:

• Friendly environment and amazing working conditions
• Challenge tasks and open communication
• Good mentor and great young team :)

Responsibilities:

• Handling customers' requests via e-tickets system only
• Manage customers' accounts via CRM
• Internal system life checks

Requirements:

• Customer service orientation and high ethical standards
• Excellent communication and presentation skills
• Intermediate level of English is a must
• Technical background (QA courses — an advantage)
• Availability to work on both — Day and Night shifts