Partner Guest House
Вакансия от 18.01.2017

Reservation manager

7500 грн. Basic + bonuses

Partner Guest House   
Вид занятости:
полная занятость
высшее образование

Описание вакансии

Our company is currently looking for a young smart good looking lady to fill in the position of a accommodation manager in Partner Guest House — serviced apartments on Baseina Street.

Purpose of Position: To serve the guests in a Five Star manner. Assure highest quality of the Department by working in an efficient and conscious manner, as well as, maintaining and developing the highest service standards possible.

We propose:

— 5 days working week (9 a.m. — 6 p.m.)

— Great cozy office in the city centre (Next to mall «Gulliver»). Tasty cookies, fruits, coffee/tea are included:)

— Official employment, paid vacations and sickness leave

— The entusiastic, cute, young team.

— Possibility to use and improve your English every day

— Huge work expirience in hotel business, different interesting tasks every day, a lot of work always.

Essential Job Functions/Responsibilities to include the following.

  • Work quickly in a high-pressure environment and ability to handle stress.
  • Deal with a discriminating client.
  • Complete all necessary payroll records.
  • Control rooms and rate availability in accordance with established guidelines to maximize occupancy and revenue.
  • Work with the Reception Department in handling group bookings, maintaining files, tracing cut-off dates, following up on special instructions, etc.
  • Control all apartments reservations in conjunction with the Front Office ---Manager and ensure special handling of top corporate clients, VIPs, and return guests.
  • Prepare and distribute occupancy and revenue forecasts and keep Director well informed of and unexpected changes in levels of business.
  • Ensure that all reservation confirmations are transferred in a PGH hotel management system and mailed on a daily basis.
  • Handle all no-show billings and disputes.
  • Handle guest complaints, keeping senior management well informed of any problems
  • Handle and maintain accurate records on pick-up, cancellations, no-shows, and sources of reservations.
  • Display a high level of professionalism at all times in dealings with guests and employees.
  • Respond properly in any hotel emergency or safety situation.
  • Daily check arrival list, reservations created and other reports deemed necessary.
  • Maintain checklists for tasks.
  • Perform other tasks or projects as assigned by the Director.

Required Position Skills: Problem solving skills, Service Orientation, Team Work, Customer service appreciation.

Position Expectations:

• Is willing and able to step outside of normal responsibilities to assist others.

• Strives to continuously improve job skills and knowledge

• Strives to continuously improve skill and knowledge level of the Reservations team.

• Excellent ability to interact professionally with a variety of people.

• Ability to communicate clearly both verbally and in writing.

• Controls expenses and maximizes profits.

Language Skills:

  • Fluency in English is required, additional language ability is a bonus
  • Ability to read, speak and write English

You can contact:

Elena Neilenko, HR manager

mobile: 093 467 45 65

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