Reservation agent

We are pleased to announce the opening of Reservation Agent vacant position in Fairmont Grand Hotel Kyiv. An exciting future awaits!

Fairmont Hotels & Resorts, a leader in the global hospitality industry, with a distinctive collection and a worldwide reputation for excellence. Fairmont offers guests an extraordinary place that is created by combining unique architecture and structure, expressive decor and artistry, and magnificent features all in one great location.

Main responsibilities:

• Performs reservations for individuals and groups;
• Keep all reservations in a systematic order for easy referral, monitor all invoices are paid;
• Operate with organizational technique, answer the telephones according to standards;
• Attracts new companies for further cooperation;
• Uses up-selling technique;
• Monitor the implementation of internal applications received from different departments and from visitors;
• Offer referral for services and handle requests for information.

Main requirements are:

• Excellent communication and negotiation skills, politeness is a must;
• Fluency in English (is the must), Ukrainian (excellent level of knowledge both written and verbal);
• Excellent computer skills (Excel, Outlook, PowerPoint Word);
• Knowledge of PMS Opera is an advantage;
• High speed of work, ability to work in a team and learn quickly.

Working conditions:

• International hotel chain working experience;
• Full day job with 11 hours working day schedule 2/2 from 08:00 to 20:00;
• Meals at staff restaurant and uniform provided by the hotel;
• Positive working atmosphere;
• Hotel location: Poshtova Ploshcha metro station.

You are Welcome:

• To contact us;
• To send us Your CV with picture.

First impressions are everything. As you greet our Guests on telephone with engaging smile and personality, you will be empowered to deliver on our mission of «Turning moments into memories for our guests».