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Вакансія від 27 листопада 2020

3 level Support Engineer

MobiChord
IT; 50–250 співробітників

Київ

Повна зайнятість. Досвід роботи від 1 року.

Опис вакансії

MobiChord is looking for 2nd level Support Engineer to work on full-time basis in our Kiev office.

  • 2 years of experience in Product support.
  • Have excellent verbal and written English communication skills
  • Service and customer-oriented mindset
  • Ability to anticipate, prioritize, assess, and meet needs of internal and external customers while providingexcellent customer service.
  • Ability to articulate technical subject matter in aclear and easy tounderstand manner.
  • Ability to:
  • read and search logs
  • ask customers targeted questions to quickly understand the root of the problem prioritize and manage several open issues at one time
  • Knowledge of basic ITIL concepts
  • Jira experience
  • Creative problem solver.
  • Excellent time management skills.

Will be a big plus:

  • Experience in SaaS Product support
  • ServiceNow Administrator certification (or at least experience in ServiceNow)

We offer:

  • Fun and exciting corporate culture of transparency, productive challenging & innovation
  • Flexible work environment
  • Educational events
  • Paid sick days/vacations: ROWE approach
  • Theme parties
  • Health Insurance
  • English courses

Responsibilities:

  • US/Ukraine time zoneResponsibilities and Duties
  • Provide timely technical support to our customers as 1and 2level of support on email.
  • Work with ServiceNow as a platform for MobiChord application and the ServiceDesk tool.
  • Work with Incidents from creation to closing state.
  • Full way of the incident investigation
  • Collaborate with development team on issues escalation.
  • Shift work:
  • UA 9am — 6pm
  • UA 3pm — 12am

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