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Райффайзен Банк

Вакансія від 13 жовтня 2021

L2 Support Engineer (Fairo)

Райффайзен Банк · VIP
Фінанси, банки, страхування; більше 1000 співробітників

Київ

Повна зайнятість. Досвід роботи від 2 років. Вища освіта.

Опис вакансії

We are looking for highly motivated and result-oriented Tech Support Engineer (L2), who can join our development team.

What to do:

  • ensure efficiency and stability of systems
  • participate in the optimization system
  • promptly respond to IT incidents
  • installation of updates, monitoring of software complexes
  • monitoring and alerting at infrastructure and business metrics level to react quickly and prevent issues for end users
  • handling issue tickets from L1
  • deep diagnostics of the issue with monitoring, logging and tracing tools
  • classification of the issue on infrustructure and business classes
  • resolving typical issues with procedures and tools described in workbook
  • closing issue ticket for resolved issues setting root cause for future analysis
  • quick forwarding of unresolved issues on appropriate L3 specialist
  • growing workbook for typical issues at L1 level to detect/handle issues better in the future

What we need:

  • knowledge of banking processes and technologies good technical background
  • high level understanding how cloud infrastructure works
  • high level understanding how distributed systems work
  • SQL knowledge (basic)
  • strong problem solving mindset
  • Operation Systems: Linux (CenOS\RedHat)(basic), Windows (basic)
  • BPMN (nice to have): Camunda
  • Security: Vault (basic)
  • Monitoring & logging: Graphana, Kibana
  • Bug Tracking System: Jira
  • Quality focus, willing to drive improvement of the automated testing pipeline

What we offer:

  • Join a large international company that gives possibility for professional and personal growth
  • Involvement in challenging, large-scale and diverse projects which have impact for the customers
  • Knowledge sharing with colleagues from abroad (strong IT community including 14 Raiffeisen Group Banks)
  • Competitive salary
  • Official employment, 28 days of paid vacation
  • In-company events and involvement into social projects

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