Call Center Operator

For the right talent, who has a fluent level of English and Polish, you can get these career positions where you have the opportunity to earn $15K a year

Candor Global Services is looking for an experienced office manager with great communication English and Polish skills to join the Canada based Credit Collections Bureau team.

As a Call Center Operator, you will be responsible for communicating with customers, handling inbound and outbound calls, providing accurate information, and ensuring a high level of customer service. Your strong communication skills, professionalism, and ability to understand customer needs will be essential in creating a positive customer experience and achieving company goals.

Desired candidates possess:

• Strong verbal communication skills in English and Polish;
• Previous experience in a call center, customer service, or sales role is preferred but not required;
• Excellent communication and active listening skills;
• Confident and professional telephone manner;
• Ability to quickly understand customer needs and provide appropriate solutions;
• Basic computer skills and experience using CRM systems or similar software;
• Ability to work with multiple customers and tasks while maintaining attention to detail;
• Strong time-management skills and a results-oriented mindset;
• Positive attitude and willingness to learn and develop.

Responsibilities:

1. Customer Communication and Call Handling:

• Handle inbound and outbound calls in a professional and friendly manner;
• Communicate clearly with customers and identify their needs;
• Provide accurate information about the company’s products and services;
• Answer customer questions and assist with inquiries;
• Follow established call scripts, procedures, and company standards.

1. Customer Support:

• Provide professional assistance throughout the customer interaction;
• Help customers understand available services and possible solutions;
• Handle questions, concerns, and objections professionally;
• Escalate complex cases to the appropriate department when necessary;
• Maintain a positive customer experience during every interaction.

1. CRM and Data Management:

• Accurately record customer information and call results in the CRM system;
• Update customer profiles and maintain accurate records;
• Add relevant notes and follow-up information after each interaction;
• Ensure customer data is handled in accordance with company procedures.

1. Follow-Ups and Performance:

• Follow up with customers when required;
• Maintain consistent communication with potential and existing customers;
• Work toward individual and team performance targets;
• Participate in training sessions and continuously improve communication and customer service skills.

1. Teamwork and Quality Standards:

• Cooperate with supervisors and other team members to resolve customer requests;
• Follow company policies, procedures, and quality standards;
• Maintain a professional attitude and contribute to a positive team environment;
• Use feedback and coaching to continuously improve performance.

What we offer:

Employment according to the Labor Code of Ukraine (with full tax compensation) or PE;

• Monthly income: $900 — 1100. It is set in the contract and depends on the level of skills;
• Good bonuses + Referral program;
• Various corporate events and team-buildings;

Grab your chance to join us and remember to send us your CV in English!