Market Research Surveys Manager

(Kyivstar, Marketing communication department, Market Research team)

Our team & you

• Meet with the Commercial, Marketing, Technician and CEM teams to get to know Kyivstar’s initiative pipeline and ongoing projects.
• Participate in a commercial team delivering insights on products and projects for decision-making.
• Familiarization with the methodology for main projects in Kyivstar.
• Manage briefing of internal clients, effective questionnaire design, data analysis, data visualization, report preparation and presentations to ensure objectives are met and meaningful insights are produced.
• Lead multiple research projects on a day-to-day basis, while balancing the needs of the internal client with the overall project goals and Kyivstar strategy.
• Conduct a full-scale ad-hoc and tracking surveys. You will work with initiative owners, commercial team and management.
• Emphasize improvement points and give recommendations on changes in product and services.
• Deliver the outcomes of your projects with CI, CEM and BI cross functional analytic.
• Participate in strategic projects, like a segmentation, CBC etc.
• Contribute deep market knowledge during surveys management (set-up and insights delivery) and strategy discussions.
• Ensure implementation of the market research plan in order to facilitate brands' performance, particularly perform various tracking studies as well as ad-hoc research projects including idea/claim/concepts, price studies, usage and attitude studies, segmentations.
• Interact on a frequent basis with internal clients and external research agencies including subcontractor management.
• Support procurement process ensuring strong financial discipline and accurate budgeting.

Main projects for start:

• Brand Health Tracker
• AdHocs for PR, CSR;
• Internal surveys with our CallCenter team.

A bit about you:

We are looking for someone who has:

• core — at least 2 years of experience in research management and analysis preferably at international company at local/international research agency;
• optional — experience in research management and analysis preferably at international company on client’s side;
• degree in Marketing, Social Sciences from a reputable university;
• strong analytical and critical thinking skills;
• exceptional data visualization & presentation skills;
• excellent organizational skills with a strong focus in managing details;
• proactive, with a strong passion for problem solving, market research and data analysis;
• strong skills in Microsoft Office (PowerPoint, Excel, Word);
• advanced level of statistical analysis in SPSS is as must;
• proficient in English and Ukrainian both spoken and written;
• ability to learn quickly, multi-task and excellent time-management.

Working at VEON demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity.