Customer service manager

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will be responsible for providing exceptional service to our valued customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Assist customers with product information, pricing, and order processing
• Resolve customer complaints and issues effectively and efficiently
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to ensure customer needs are met
• Identify and escalate priority issues to the appropriate team members
• Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements:

• High school diploma or equivalent; college degree preferred
• Proven customer service experience in a fast-paced environment
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize tasks effectively
• Proficiency in Microsoft Office and CRM software
• Willingness to work flexible hours, including weekends and holidays

Join our team and be a part of a dynamic and customer-centric organization dedicated to delivering exceptional service to our customers. If you are passionate about helping others and thrive in a customer service role, we would love to hear from you.

To apply, please submit your resume and cover letter to [[відгукнутися]]. We look forward to welcoming you to our team.