Sales Dispatcher for a Canadian trucking company

Company name: Transam Carriers Inc (www.transamcarriers.com).

Location: Remote (Toronto time zone)

Schedule:

Monday to Friday, 9:00 AM — 6:00 PM (Toronto time) — at start

Monday to Friday, 9:00 AM — 4:00 PM (Toronto time) — later

Transam Carriers Inc is a leading transportation and logistics company in the USA and Canada. We connect drivers, shippers, and brokers to ensure safe, timely, and compliant deliveries.

Role Summary: We are seeking a highly motivated and experienced Sales Dispatcher to join our operations. In this fast-paced role, you will act as the vital link between our truck drivers and clients.You will manage sourcing high-paying freight and negotiating rates.

Key Responsibilities:

• Source profitable loads using digital load boards (e.g., DAT, Truckstop) and direct broker relationships. Negotiate competitive rate confirmations to maximize profitability per mile.
• Act as the primary point of contact for drivers, brokers, and clients. Proactively update clients on delivery statuses, delays, or equipment changes.
• Manage and process trip sheets, Bills of Lading (BOLs), Proof of Delivery (POD), and verify freight bills/invoices for accurate driver payroll and billing.
• React quickly to mid-trip emergencies, breakdowns, or missed appointments to minimize downtime.

• Record customer’s order information into the dispatch operating system; verify accuracy of order, ensure customer is aware of any special requirements noted on the bill of lading (i.e. deliver at 7 am on a special date. (standard procedure)
• Communicate effectively by providing clear and concise information, explanation, and direction; confer with customers and drivers to address questions, challenges and/ or requests.
• Manage conflicts and issues with customers: advise internal and external customers of unforeseen delays in a time

Requirements, Hard Skills:

• Strong proficiency in Microsoft 365 (Outlook, Excel, Teams, etc.)
• Experience with software/portals
• Ability to analyze documentation and resolve discrepancies quickly
• Familiarity with U.S. and Canadian market
• Proficient in using software like Transportation Management Systems for dispatching, route planning, and load tracking.
• Experience with GPS systems and tools to optimize routes and reduce fuel and time costs.
• Hours of Service (HOS)
• Vehicle weight limits
• Licensing and permits
• Using load boards to find and assign loads.
• Accuracy in entering load information, driver logs, delivery times, and other essential details in spreadsheets or databases.
• Skilled in using phones, email, two-way radios, and chat systems for real-time driver and client communication.
• Ability to understand basic truck maintenance issues to assist in breakdown situations or relay information to service providers.

Requirements, Soft Skills:

• Dependable, proactive, and collaborative in a remote or hybrid team environment
• Clear and effective verbal and written communication with drivers, customers, and team members.
• Ability to listen actively and convey instructions concisely.
• Quick thinking to handle unexpected situations like delays, breakdowns, or missed deliveries.
• Ability to resolve conflicts and find the best solutions under pressure.
• Managing multiple calls, schedules, and updates at the same time without losing focus or making errors.
• Prioritizing tasks and making quick decisions to ensure timely deliveries and pickups.
• Keeping calm under pressure, especially during high-demand periods or emergencies.
• Maintaining professionalism with drivers and clients even in difficult situations.
• Ensuring accuracy in route planning, data entry, and compliance tracking to avoid costly mistakes.
• Working closely with drivers, other dispatchers, logistics staff, and customer service reps.
• Supporting team goals while managing individual responsibilities.
• Maintaining a friendly and professional demeanor with clients.
• Handling complaints or requests with patience and a focus on satisfaction.
• Adjusting to changes in load assignments, weather, traffic, and last-minute client requests without losing efficiency.
• Making informed decisions quickly, often with limited information, to keep operations running smoothly.

Qualifications:

• Minimum 1 year of experience in logistics, or freight-related role
• English: Upper-intermediate level (B2 or higher)
• Typing speed: Minimum 50 WPM
• Mathematical reasoning, a degree in business, economics, commerce.
• Good with numbers, tables.

• Solid understanding of DOT/FMCSA rules and customs procedures between the USA and Canada.
• Familiarity with Transportation Management Systems (TMS) and digital load boards.
• Exceptional negotiation, multitasking, and problem-solving skills under high-pressure situations.