Customer support manager

About LimTC © Limitless Technology Consultants LLC:

LimTC is a Ukrainian outsourcing company that partners with international clients to help them grow, and we grow together with them. We build long-term collaborations where every team member plays a meaningful role. From tackling business challenges to managing operations end-to-end, we take ownership and deliver real value. At LimTC, you’re not just a resource — you’re part of a trusted, heard, and empowered team. We believe in ideas, initiative, and professional growth. Whether working with clients or building internal solutions, your voice matters here. Join us and be part of a company where your work makes a difference every day.

Your Advanced English + Our Global Mission: Remote Customer Support at LimTC!

Imagine a role where your fluent English directly impacts the safety of the internet for millions of people. At LimTC, we’re building a team of passionate, English-speaking Customer Support Specialists who are ready to make a difference. If you’re a dynamic individual seeking a stable, remote opportunity within a modern and inclusive culture, you’ve found your home!

Why You’ll Love Being Part of the LimTC Family:

• Your Home, Your Support: At LimTC, we’re not just an employer; we’re your foundation. We handle all the administrative aspects, so you can focus 100% on providing top-tier support to our innovative international clients.
• Technical Support: We believe that high-quality services start with reliable technical support. That’s why we take full responsibility for providing all the necessary equipment — all technical resources are provided by us.
• Purpose-Driven Work: You won’t just be answering; you’ll be the frontline hero for an innovative internet safety product (a SaaS solution). Your work truly matters in keeping families and businesses safe online!
• 100% Remote, 100% Flexible: Live anywhere in Ukraine and work from the comfort of your home. This complete flexibility means you can travel freely, manage your personal life, or simply save precious time on commutes to spend with your loved ones. You truly get to control your precious time and location!
• Unleash Your English: Immerse yourself in an all-English speaking environment, interacting daily with native speakers and refining your linguistic prowess across calls, chats, and tickets.
• Stability & Trust for Ukrainians: As a leading Ukrainian outsourcing company with long-term international partnerships, we offer job security and a stable environment. LimTC is deeply dedicated to helping Ukrainians get the jobs they deserve during these challenging times. You can see our great feedback from current and past team members — we’re truly a trustworthy company!
• Culture of Respect: We are an inclusive, diverse, and modern team. We value every voice, foster open communication, and treat each other with respect and empathy. We welcome all races and backgrounds.
• Amazing Colleagues: Work alongside bright, supportive, and talented individuals who inspire and help you grow.

About the Project:

You’ll be supporting a well-established US-based insurance company that helps clients protect what matters most — their homes, cars, and families. Your work will make a real difference, providing clear and caring support while building trust with every interaction.

About the Role:

Join our team as a Customer Support Specialist for an exciting project supporting clients based entirely in the USA! Here, you’ll combine your excellent English and Ukrainian to help clients solve their queries smoothly, by phone (about 40% of your time) and non-voice work (around 60%).

Your Schedule:

Shifts:

15:00−21:00 (UA time)

21:00−03:00 (UA time)

Workdays: Monday-Friday — your weekends are free!

Breaks: 2 paid breaks per shift (15 minutes each).

What You’ll Do:

• Provide friendly, helpful support to US-based clients via calls, chats, and ticketing tools.
• Answer questions in English and, if needed, in Ukrainian — we care about clear, human communication!
• Handle inquiries accurately and efficiently, keeping client information secure.
• Use your initiative to solve issues and keep clients happy.
• Work closely with your supportive team and your Team Leader to grow your skills.

We’re Excited to Meet You If You Have:

• Excellent English and Ukrainian language skills
• Previous experience in customer support or a client-facing role is ideal. Still, we also welcome eager and ambitious candidates with little to no experience who are eager to learn with us!
• Solid computer skills and a quick learning ability for new software. • Basic Excel skills • Proficiency in Microsoft 365 Suite (Teams, SharePoint, Outlook) • PowerPoint skills • CRM (Customer Relationship Management) basics
• Fantastic communication and interpersonal skills.
• A strong sense of responsibility and attention to detail.
• The ability to troubleshoot independently and work effectively in a team.
• A diplomatic, confidential, and client-first mindset.

Your Benefits Beyond the Basics:

• After 6 months with us, you will enjoy 18 paid vacation days per year.
• An excellent opportunity to gain valuable insights into SaaS product processes and the IT industry, expanding your professional knowledge.
• The chance to directly influence a growing project with your creativity and ideas.

Ready to bring your advanced English and passion for support to a role that matters?

Click «Apply» and let’s explore this exciting opportunity together at LimTC!