Customer Service Specialist (US Logistics)

Terms: Full-time

Employment: ФОП, the company covers all taxes and provides a paid training period, 2 weeks of paid vacation annually, 1 week of paid sick leave annually, and birthday leave.

Working Hours: 15:00 — 01:00 (Kyiv time), Monday to Friday, with the possibility of working on weekends for additional compensation.

About the role: The Customer Specialist will be the primary point of contact for clients, responsible for coordinating and overseeing shipments, maintaining timely communication, and ensuring a smooth transportation process from pickup to delivery. This role requires strong organizational skills, attention to detail, and experience with transportation management systems (TMS). There might be a need to work extra time after hours if a task is not completed during regular hours.

We offer:

• Starting monthly salary from $800.
• Career growth within a US company, annual salary reviews.
• Paid vacation, sick leaves, and US public holidays (22 days in total).
• Payments in national currency are tied to the USD exchange rate.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

• Client Communication: Serve as the main contact for customers, responding to inquiries and maintaining positive relationships.

• Scheduling: Arrange and confirm pickup and delivery appointments based on customer needs and load requirements.

• TMS Management: Update shipment information in various TMS platforms, including E2open, Sysco, Coyote, FourKites, etc., to keep clients informed.

• Tracking and Tracing: Monitor shipment progress, providing clients with real-time updates and tracking information.

• Dispatch Coordination: Work closely with the dispatch team to relay customer requirements and shipment details, ensuring accurate execution of schedules.

• Freight Confirmations: Send freight confirmations and follow up with dispatch to align on shipment details.

• Load Closure: Close out completed loads in customer TMS systems, ensuring accurate data entry and timely updates.

• Issue Resolution: Coordinate with customers to request and manage detention, layover, and other fees for delays or disruptions.

• Documentation: Maintain accurate records of all client interactions, shipment updates, and other relevant communications.

Qualifications:

• Experience: 1+ years of experience in customer service, account management, or logistics, preferably within the transportation industry.

• Skills:

• Strong communication and relationship-building skills.

• Detail-oriented with excellent organizational and multitasking abilities.

• Proficiency with TMS platforms and Microsoft Office Suite.

• Ability to work collaboratively with internal teams, particularly dispatch and operations.