Support specialist

On behalf of our Client from Denmark, Mobilunity is looking for a Support Specialist.

Our client presents itself as an e-commerce solutions provider for the construction industry and currently it is owned by the Danish Trade Association. The company aims to make e-commerce easy and clear for the industry’s participants, whether they are suppliers or construction centers. Today, the company offers both EDI and webshop solutions to promote trade between the building centers and their suppliers. More than 250 suppliers and over 400 resellers use their IT solutions.

They are looking for a stable and detail-oriented Support Specialist to handle and resolve support tickets in HappyFox. This role does not require phone communication with customers.

Responsibilities:

• Receive, investigate, and resolve support tickets in HappyFox
• Analyze and troubleshoot issues related to the construction industry platform system
• Escalate complex technical issues when necessary
• Maintain accurate documentation of issues and resolutions
• Perform routine support tasks with high accuracy and consistency

Must-have:

• High proficiency in English
• Strong attention to detail and structured working style
• Ability to stay focused while performing repetitive and routine tasks
• Good knowledge of Microsoft Excel
• Experience working with CSV files and data handling

Basic understanding of:

• APIs
• Databases
• Web applications

In return we offer:

• The friendliest community of like-minded IT-people
• Open knowledge-sharing environment — exclusive access to a rich pool of colleagues willing to share their endless insights into the broadest variety of modern technologies
• Mobilunity Medical Insurance program designed to attend our teams' needs
• Paid vacations and sick leaves, including 5 paid days per year that don’t require a sick note
• Perfect office location in the city-center (900m from Lukyanivska metro station with a green and spacious neighborhood) or remote mode engagement: you can choose a convenient one for you, with a possibility to fit together both
• No open-spaces setup — separate rooms for every team’s comfort and multiple lounge and gaming zones
• English classes in 1-to-1 & group modes with elements of gamification
• Neverending fun: sports events, tournaments, music band, multiple affinity groups

Come on board, and let’s grow together!