Support Service Manager

The role is based in the Kyiv and Ternopil region, and we will expect you to be in the office 5 days per week. So, no full remote is possible. We have a shuttle service from the nearest metro station.

Role has 3 shifts that employee can choose upon preferences: 8:00- 17:00 or 12:00- 21:00, or 23:00—7:00.

We are seeking a motivated Support Service Manager to join our team at the Ukrainian office of Quantum-Systems, a leading producer of Unmanned Aerial Vehicles (UAVs). Our UAVs are currently used by the Ukrainian armed forces, making a huge difference on the battleground. As the Support Service Manager, you will play a crucial role in ensuring the highest level of customer satisfaction and operational efficiency.

What is your Day to Day Mission:

• Provide user support through inbound chats and calls
• Identify client issues, record cases in the CRM system
• Analyze user problems and find solutions
• Communicate with other company departments to resolve user issues and generate reports for relevant departments
• Prepare accompanying documents for receiving and issuing UAVs and components from repair
• Prepare reports and communicate with the manufacturer regarding incident

What you bring to the team:

• High proficiency in English. German and other languages will be beneficial
• Responsibility, organizational skills, and excellent communication skills.
• Experience in online chat/technical support (preferred).
• Ability to construct clear and concise sentences quickly without losing the quality of correspondence.

Why Quantum-Systems:

• We Stand with Ukraine!
• We believe in the power of combined efforts: straightforward tech expertise paired with a customer-centric focus.
• We are industry pioneers who are ambitious, bold, and visionary.
• We push limits, think outside the box, and strive for technological excellence to shape the future of aerial data.
• We promise to be your runway for individual and professional growth.