Менеджер з туризму, Luxury Travel Operations Coordinator

Luxury Travel Operations & Itinerary Coordinator (Remote)

Create journeys that can’t be booked online.

At Carsons Travel Concierge, we design fully bespoke luxury travel experiences across France, the United Kingdom, and other European destinations.

We don’t sell package holidays.

We create one-of-a-kind journeys featuring private guides, exclusive cultural experiences, family itineraries, fine dining, luxury hotels, VIP services, and carefully curated experiences for an international clientele, primarily from the United States.

Every itinerary is created from scratch.

Every journey is unique.

Every detail matters.

We are looking for someone who enjoys organization, beautiful projects, modern technology, and wants to become an important part of a growing international luxury travel company.

About the Role

We are looking for a Luxury Travel Operations & Itinerary Coordinator to help transform ideas into flawlessly organized travel experiences.

This is not a traditional travel agent position.

It combines travel design, operations, project coordination, research, and exceptional attention to detail.

One day you may be creating a family roadbook for Paris.

The next, sourcing the perfect art historian for a private Louvre experience.

The following week, coordinating a luxury itinerary for an American family visiting London.

If you enjoy bringing together dozens of moving parts into one seamless client experience, we’d love to hear from you.

Working Arrangement

• Fully remote
• Full-time position
• Monday-Friday
• Working hours beginning between 9:00—10:00 AM (Paris time)
• Two-month probation period

Your Responsibilities

Creating Itineraries & Roadbooks

• Prepare bespoke travel itineraries in English (Russian is an advantage but not required).
• Create beautifully designed client roadbooks following the company’s brand standards.
• Update travel programs as bookings are confirmed.
• Prepare client travel documentation.
• Design travel materials using Canva.

Supplier Coordination

• Research and book private guides.
• Coordinate restaurant reservations.
• Arrange private drivers and transfers.
• Book museums, attractions, and tickets.
• Source unique experiences tailored to each client.
• Communicate with suppliers by email and phone.
• Obtain and monitor confirmations.
• Verify timings, addresses, guest numbers, and booking details.
• Track deadlines, cancellation policies, and amendments.

Trip Preparation

• Collect and organize all travel information.
• Maintain the company trip calendar.
• Keep the supplier database up to date.
• Prepare information required for invoicing.
• Ensure all travel documentation is complete before being sent to clients.

Research

• Research new suppliers and unique travel experiences.
• Explore new destinations and premium services.
• Prepare comparisons and recommendations.
• Contribute to the company’s internal knowledge base.

Technology is a Core Part of Our Business

We actively use AI and modern digital tools to improve efficiency and deliver exceptional service.

Our daily workflow includes:

• ChatGPT
• Claude
• Codex
• Notion
• Canva
• Google Workspace (Docs, Sheets, Drive & Calendar)
• WhatsApp Business
• Other AI and automation tools

Experience with every platform is not required.

More important is your curiosity, willingness to learn quickly, and enthusiasm for using AI as part of your daily work.

We’re Looking for Someone Who

• Loves organization and attention to detail.
• Enjoys coordinating complex projects.
• Can manage multiple priorities without sacrificing quality.
• Takes ownership of deadlines.
• Spots mistakes before anyone else does.
• Is passionate about travel, art, architecture, design, gastronomy, and culture.
• Enjoys researching and finding the best solutions.
• Learns new technologies quickly.
• Wants to grow with a fast-developing international company.

Requirements

• At least two years of relevant professional experience.
• Excellent written and spoken English (minimum Upper-Intermediate/B2; Advanced preferred).
• Strong computer skills.
• Confident use of Google Workspace.
• Experience using Canva.
• Experience using AI tools such as ChatGPT, Claude, Gemini, or similar.
• Excellent written communication skills.
• Strong organizational abilities.
• Exceptional attention to detail.

Nice to Have

• Experience in luxury travel.
• Experience in concierge services.
• Experience with a Destination Management Company (DMC).
• Hospitality experience.
• French language skills.
• Experience creating itineraries or travel roadbooks.
• Experience working with international clients.
• Experience using Notion.
• Experience improving or automating business processes.
• Interest in art, culture, architecture, and design.

You’ll Enjoy This Role If You

• Love beautifully organized projects.
• Thrive on managing lots of details.
• Enjoy switching between different projects.
• Like bringing structure to complex information.
• Feel satisfaction when everything runs perfectly.
• Are excited about AI and modern technology.
• Want to work in a small, ambitious international company where your work has a real impact.

This Role May Not Be Right for You If

• You prefer repetitive work.
• You struggle to organize your own workload independently.
• You expect step-by-step instructions for every task.
• You dislike working with details.
• You rarely double-check your work.
• You find change or variety stressful.
• You are not interested in learning new digital tools and AI technologies.

What We Offer

• Fully remote work.
• Exciting international projects.
• The opportunity to work with premium clients.
• Training in luxury travel and concierge services.
• Continuous professional development.
• Daily use of modern AI tools.
• The opportunity to help build internal systems and knowledge resources.
• Long-term career growth with Carsons Travel Concierge.

We’re looking for someone who wants to grow with us.

Our goal isn’t simply to fill a vacancy—we're looking for a future key team member who will help shape the next chapter of Carsons Travel Concierge.

Recruitment Process

Our hiring process includes:

• CV review;
• Initial online interview;
• A short practical assignment based on real Carsons Travel Concierge projects;
• Final interview.

How to Apply

Please send us:

• Your CV.
• A short cover letter.
• Your English proficiency level.
• Your salary expectations.
• Your earliest available start date.

In your cover letter, please tell us:

Why does this role at Carsons Travel Concierge interest you, and what experience would help you succeed in this position?