Customer Support Specialist (Korean language)

Company Description:

RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment

Who We Are:

An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.

Always Pushing the Boundaries? You Already Belong at RISK!

Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.

In this role you will:

• Provide timely, high-quality customer service via chat, email, and ticketing systems in Korean;
• Assist players with inquiries related to gameplay, account issues, technical support, and payment concerns;
• Troubleshoot and resolve issues in collaboration with cross-functional teams, including product and technical support teams;
• Identify and escalate critical issues to ensure quick resolution;
• Contribute to the creation and improvement of FAQs, support materials, and player guides in Korean;
• Gather and share feedback from players to help improve overall player experience and product development;
• Stay up-to-date with the latest game updates, patches, and events to assist players effectively;
• Maintain a deep understanding of company policies, game mechanics, and support processes.

Skills you’ll need to bring:

• Fluency in Korean with strong written and verbal communication skills, enabling you to provide clear and professional support via chat, email, and ticketing systems;
• Fluency in Ukrainian;
• Customer-centric mindset with the ability to deliver timely, high-quality service and handle a wide range of player inquiries;
• Solid problem-solving and troubleshooting skills, with the ability to resolve gameplay, account, technical, and payment-related issues;
• Experience working with cross-functional teams (e.g., Product, Tech Support), ensuring smooth collaboration and efficient issue resolution;
• Strong attention to detail and ability to identify, prioritize, and escalate critical issues when necessary;
• Ability to create and maintain clear, helpful documentation such as FAQs, guides, and support materials in Korean;
• Analytical mindset to gather, interpret, and share player feedback for continuous product and experience improvement.

Additional Information

Our Benefit Cafeteria is Packed with Goodies:

• Children Allowance
• Mental Health Support
• Sport Activities
• Language Courses
• Automotive Services
• Veterinary Services
• Home Office Setup Assistance
• Dental Services
• Books and Stationery
• Training Compensation
• And yes, even Massage!

Ready to Take the Leap?

Join a team where every day is an opportunity to take a RISK and come out on top. Follow us on LinkedIn and Instagram, and let us be your hub for turning ambitious ideas and extraordinary solutions into reality.

At RISK, we believe that our people are the driving force behind our success. Together, we can achieve great things and push the boundaries of what’s possible in the iGaming industry.