Remote Customer Service Representative, Dispatcher

Remote Customer Service Representative / Dispatcher

We are a US-based appliance repair company serving customers in New York and New Jersey. We are looking for a reliable, responsible, and customer-oriented person to join our remote office team.

Responsibilities:

• Answer incoming calls, texts, and customer inquiries.
• Schedule and reschedule service appointments.
• Coordinate technicians and manage schedules.
• Create and update service orders in our system.
• Collect customer and appliance information.
• Follow up with customers and handle missed calls.
• Communicate with technicians and keep job information accurate.

Requirements:

• Good spoken and written English.
• Previous experience in customer service, dispatching, call center, virtual assistance, or office administration.
• Experience working with US customers is a strong advantage.
• Good computer skills and ability to learn new software quickly.
• Excellent communication, organization, and multitasking skills.
• Responsible, proactive, and able to work independently.
• Reliable internet connection and quiet workspace.
• Experience in appliance repair, HVAC, plumbing, electrical, or other home services is a plus.

Schedule: 3 days on / 3 days off, 8:00 AM — 7:00 PM New York (Eastern) Time.

We are looking for someone interested in a long-term position and becoming a reliable part of our team.