Sales Agent (VIP Customer Service, UK, EU Market)

Sales Agent

D2C Sales & VIP Customer Service | Beleaev Caviar & Gourmet | UK Market

Beleaev Caviar & Gourmet is a British premium food brand specialising in caviar and fine food. We are looking for a Sales Agent to turn customer enquiries into orders, grow repeat sales and provide excellent service to English-speaking private clients.

This is a hands-on role with personal sales targets, daily customer conversations and your own portfolio of VIP clients.

English is essential

Native-level spoken and written English is required. You must confidently handle unscripted calls, explain products, respond to objections and resolve customer concerns.

All customer communication and the entire interview will be in English, including a live sales and customer-service role-play. Please apply only if you can do this independently, without relying on translation tools.

Your responsibilities

• Communicate with customers by phone, email and messaging channels, helping them choose products and complete their orders.
• Understand each customer’s preferences, occasion and budget. Recommend relevant upgrades, larger formats and complementary products.
• Proactively follow up on enquiries and reconnect with existing customers to generate repeat purchases.
• Be the dedicated contact for your VIP clients: remember their preferences and help with gifts, celebrations and reorders.
• Handle questions, delivery issues and complaints, coordinating with the operations team until the matter is resolved.
• Keep the CRM accurate, track follow-ups and report progress against your sales targets.

We value thoughtful selling and reliable service. When a customer has an unresolved problem, resolving it comes first.

Your KPIs

• Personal sales target and conversion of qualified enquiries into paid orders.
• Average order value, relevant upsells and repeat purchases.
• VIP client retention, response times and quality of service.

What we are looking for

• Proven customer-facing sales experience, with personal targets and measurable results.
• Confidence selling over the phone and in writing, asking for the order and following up.
• Native-level English and a warm, professional manner suited to UK customers.
• Organisation, attention to detail and confidence using a CRM.
• Commercial drive, ownership of customer issues and willingness to learn our products.

Experience in D2C e-commerce, premium retail, fine food or VIP service is particularly relevant. Product and B2C sales training is available; previous caviar knowledge is welcome but not essential.

How to apply

Send your CV in English with a short introduction: what you have sold, one personal sales target and the result you achieved, and your experience working with English-speaking customers.

We are looking for someone who takes pride in both sales results and the customer’s experience.