Support specialist (After Hours)

Experience in the US trucking industry — REQUIRED.

Before applying, please make sure that this schedule works for you:

Monday-Friday, 4:00 PM-1:00 AM (Central Time) / 12:00 AM-9:00 AM (Kyiv time).

About the Role

We are looking for an After-Hours Support Specialist to support drivers and the operations team of a US trucking company outside regular business hours. This position combines Fleet Maintenance Assistance, Freight-Related Support, and Driver Support. The specialist will handle urgent operational issues, assist drivers, coordinate maintenance issues, and support freight operations after regular business hours.

Requirements

Practical experience in all three areas is REQUIRED:

1. Fleet Maintenance Assistance — handling repair requests, breakdowns, roadside assistance, and communication with repair shops and service providers.
2. Freight-Related Support — working with ETA, loading/unloading status updates, detention, layover, TONU, lumper, and other freight-related matters.
3. Driver Support — daily communication with drivers, resolving operational issues, coordinating urgent situations, and supporting drivers outside regular business hours.
4. English — B2+, sufficient for confident communication with drivers, brokers, customers, and service providers.

Main Responsibilities

🚛 Freight & Dispatch Support

• Communicate with drivers regarding pickup, delivery, ETA, and current operational issues.
• Provide brokers and customers with up-to-date information regarding location, ETA, and loading/unloading status.
• Handle detention requests.
• Assist with lumper issues.
• Handle layover and TONU processes.
• Assist drivers in resolving freight-related issues and unexpected situations.
• Perform basic route checks and assist with route optimization when possible.
• Maintain necessary records and update information in the systems.

🔧 Fleet Maintenance Support

• Receive and coordinate after-hours repair and technical issue requests.
• Assist drivers in cases of breakdowns and roadside assistance.
• Communicate with repair shops, towing companies, and other service providers.
• Collect the necessary information regarding breakdowns and forward it to the responsible parties.
• Monitor the status of repairs and maintenance requests.
• Escalate critical maintenance issues to the appropriate team members.

👨‍✈️ Driver Support

• Be the main point of contact for drivers outside regular business hours.
• Respond promptly to driver requests and issues.
• Assist in resolving freight, maintenance, and other operational issues.
• Coordinate communication between drivers and the appropriate internal teams.
• Ensure that all important issues are properly documented for further follow-up by the day team.

What We Offer

• Remote work
• Weekly salary payments
• Paid PTO and vacation
• Training and onboarding
• Professional growth opportunities within the company
• Work at a US trucking company

If you have experience in the US trucking industry, have worked with fleet maintenance, freight operations, and driver support, and the after-hours schedule works for you, we would be happy to consider your application.